Onsite Maintenance Operations Manager (Doral Isles)
About The Position
The Maintenance Operations Manager plays a vital role in ensuring the upkeep, safety, and overall appearance of community properties while supporting the Maintenance Team. This role involves leading and managing maintenance and landscaping teams, overseeing daily operations, administering vendor contracts, conducting property inspections, and managing risk. The manager will also serve as the primary point of contact for homeowners and the Board, coordinating emergency responses, maintaining Association-owned assets, and overseeing security and water management systems. Additionally, the role includes preparing regulatory reports, tracking environmental data, maintaining documentation, and supporting community engagement through event coordination. This position requires a strong technical background in maintenance and landscaping, excellent leadership and communication skills, and the ability to adapt in a fast-paced environment. The role is primarily performed outdoors, with significant exposure to varying environmental conditions.
Requirements
- Associate’s degree in a related field (e.g., Property Management, Real Estate, Facilities, Maintenance, Landscaping) or equivalent experience
- 5–10 years of relevant experience, preferably in real estate, property management, or community association operations
- Technical expertise in landscaping, irrigation systems, pumps/fountains, and small equipment operation and repair
- Ability to read and interpret plans, drawings, and surveys
- Strong leadership and team collaboration skills, with experience coordinating, directing, and coaching others
- Excellent interpersonal and customer service skills with the ability to build and maintain professional relationships
- Effective communication skills (written and verbal), with tact, discretion, and a high level of integrity and confidentiality
- Strong critical thinking, judgment, and decision-making abilities; practical, common-sense approach to problem-solving
- Highly organized and detail-oriented, with strong planning, prioritization, and follow-up skills
- Ability to manage multiple tasks and adapt in a fast-paced, high-demand environment
- Reliable, patient, and attentive, with strong listening skills and a positive, professional demeanor
- Technologically proficient, with the ability to quickly learn and use computers, databases, and common software (e.g., Word, Excel, Google workspace)
- Valid driver's license and clean driving record required
Nice To Haves
- Industry involvement/certifications preferred (e.g., CAI membership, pesticide applicator license, hazardous materials certification)
- Prior experience/knowledge of cloud-based and on-site server systems (proprietary or other) including: Visitor Management System (VMS), Gate Software (DSX), Windows Server 2016, Desktop scanning and storage
- Electrical and HVAC experience
Responsibilities
- Lead and manage maintenance and landscaping teams, including oversight of daily operations and performance
- Administer vendor contracts, including procurement, coordination, and invoice approval
- Conduct routine property inspections to ensure cleanliness, safety, and asset condition
- Oversee risk management activities and implement mitigation measures
- Serve as primary point of contact for homeowners and Board inquiries, including emergency response
- Coordinate and manage emergency situations, including animal and pest control services
- Maintain and oversee all Association-owned assets and amenities, including routine and deferred maintenance
- Inspect completed work and ensure proper maintenance of equipment, machinery, and tools
- Manage security and access systems, including gate operations, video surveillance, and communication platforms
- Oversee water management systems, including irrigation, lakes, and wetlands in compliance with regulatory permits
- Monitor water quality and maintain environmental standards
- Prepare and submit required regulatory reports, including water use and compliance reports
- Track rainfall data and maintain accurate environmental and maintenance records
- Maintain documentation systems, including historical records, plans, and secure document disposal
- Support community engagement by coordinating and assisting with events (setup, teardown, and participation)
- Manage the relationship and meet with any association facilities maintenance committee members, or other similar committees regularly and provide feedback from the committee meetings to the general manager, board, and related association contractors
- Provide administrative and front office support as needed
Benefits
- Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA account for health-related expenses
- FSA account for dependent care expenses
- Education Reimbursement for industry related classes
- 401K match after 1 year
- Employee Assistance Program (EAP)
- 9 paid holidays and 2 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
