Onsite Concierge (Doral Isles)

RealManage•Doral, FL

1d•$18 - $18•Onsite

About The Position

The Onsite Concierge serves as the welcoming point of contact for residents and guests, delivering personalized service while coordinating reservations, transportation, deliveries, housekeeping, and special requests. This position supports seamless property operations by maintaining a polished front desk, monitoring building access, addressing resident concerns, documenting incidents and shift activity, and collaborating with property management and service teams.

Requirements

High school diploma or GED required
Previous customer-related experience required
Exceptional communication and interpersonal skills
Strong organizational and multitasking abilities in a dynamic environment
Impeccable professional appearance and demeanor
Ability to exercise sound judgment, discretion, and confidentiality at all times
Proficiency with property management systems and Microsoft Office (or similar platforms)
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with colleagues as part of a team
Ability to focus attention on guest needs, always remaining calm and courteous
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

Previous concierge experience preferred
Education Reimbursement for industry related classes

Responsibilities

Provide a warm, professional, and personalized welcome to residents and guests as they arrive and depart
Establish strong, trust-based relationships with residents, learning preferences and routines
Anticipate resident needs and proactively deliver tailored concierge services
Coordinate reservations, transportation, housekeeping, event services, and local experiences
Manage package deliveries, dry cleaning services, and special requests with precision and care
Maintain a polished and orderly front desk and lobby presentation at all times
Handle incoming calls, emails, and in-person requests with efficiency and professionalism
Monitor building access and ensure security protocols are followed while maintaining a welcoming atmosphere
Maintain accurate logs, records, and communication reports for incoming shifts
Prepare the property for the day’s operations, ensuring all service areas are guest-ready
Oversee early deliveries, vendor check-ins, and scheduled services
Promote a sense of community and assist residents as needed
Assist residents and contractors in utilizing the service elevator for maintenance, repairs, and move-in/out
Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff
At the end of each shift, the Concierge should provide the incoming Concierge with a summary of events and an update on building issues
Write detailed incident reports of significant events or activities, following policy and procedure
Collaborate with property management, housekeeping, and vendors to ensure seamless service delivery

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays