Onsite Logistics Account Manager - Houston Delivery Routes

EP Logistics • Houston, TX

1d • Onsite

About The Position

Evans Pro Logistics is seeking a reliable, professional, and hands-on Account Manager to oversee our Houston delivery operation. This position will be responsible for managing the daily relationship with our customer location, supporting approximately 14 route drivers, ensuring routes depart on time, helping resolve daily route issues, and maintaining strong communication between drivers, Evans Pro Logistics leadership, and the US AutoForce location. This is an onsite role. The Houston Account Manager must be present daily to help drivers get off to their morning and afternoon routes efficiently, monitor driver performance, resolve issues quickly, and step in to cover or support routes when needed. The ideal candidate is organized, dependable, professional, and comfortable managing drivers in a fast-moving transportation environment. We need someone who takes ownership. This person must be able to walk into the location every day, understand what is happening with the drivers, keep the route operation moving, communicate professionally with US AutoForce, and protect the Evans Pro Logistics account. This is not a sit-behind-the-desk position. This is an active, onsite operations role for someone who can lead, communicate, solve problems, and step in when the route operation needs support.

Requirements

• Transportation, courier, delivery, warehouse, dispatch, or logistics experience preferred
• Prior experience managing drivers, routes, contractors, or field staff strongly preferred
• Must be able to work onsite daily in the Houston area
• Must be dependable and punctual, especially for early morning route launches
• Must have strong communication and problem-solving skills
• Must be comfortable holding drivers accountable
• Must be professional when communicating with customer management
• Must be able to work in a fast-paced environment
• Must be organized and able to track multiple drivers, routes, and issues at once
• Must have a valid driver’s license
• Ability to train drivers on route procedures, professionalism, safety, and customer service expectations

Responsibilities

• Be onsite daily to manage morning and afternoon route operations
• Ensure drivers arrive on time, prepared, and ready for assigned routes
• Help drivers get loaded, organized, and dispatched efficiently
• Monitor approximately 14 drivers assigned to the Houston account
• Maintain daily communication with Evans Pro Logistics leadership
• Maintain a strong working relationship with the US AutoForce location management team
• Address driver issues, route delays, customer concerns, and operational problems quickly
• Ensure drivers follow company expectations, safety standards, customer service standards, and route procedures
• Verify that drivers are properly reporting time, mileage, route completion, and delivery issues
• Help identify late, unreliable, unsafe, or unprofessional drivers before they create account problems
• Assist with driver onboarding, training, follow-up, and performance documentation
• Help coordinate backup drivers and route coverage when needed
• Fill in on routes when necessary to protect service commitments
• Report accidents, customer complaints, property damage, attendance issues, and service failures immediately
• Support a professional, respectful, and accountable driver culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed