Onsite IT Support Technician - Iron Mountain, MI

Insight Enterprises, Inc.

1d•$32•Onsite

About The Position

Develop, maintain, and enhance plant operations planning, reporting analysis, and tracking systems using Microsoft Office, SAP, and manufacturing software tools. Works with plant personnel to solve technical issues and communicate and enforce IT standards. Support the manufacturing engineers and management in defining information technology needs and appropriate software/hardware solutions for plant users.

Requirements

Minimum 4 years of experience with either programming/systems analysis, systems software applications, PC repair, or providing support to users required.
Experience in Microsoft desktop OS (Windows 8,9,10, etc.), Microsoft O365, data communications, operations and personal computers required.
Ability to solve technical issues and escalate when appropriate.
Must be able to maintain PCs, printers, peripherals, and infrastructure.
Comply with physical plant requirements, steel toe shoes, able to lift 50 lbs., able to walk/stand throughout the day.
Outstanding customer service focus required.
Provides timely and accurate updates to the ITSM ticketing system.
Effective time management skills required.
Excellent decision making and problem-solving skills required.
Ability to communicate technical information to a non-technical audience in a clear and coherent manner required.
Ability to work with a broad constituency and have tolerance for the different work styles of the various clients required.
Ability to work in an environment that may be occasionally stressful when assisting clients on site required.
Strong communication skills required.

Nice To Haves

Experience with PowerShell and other scripting languages desired.

Responsibilities

Review, evaluate and implement requests from user departments.
Analyze systems problems, determine root-cause, and initiate corrective action.
Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing hardware devices.
Define end-user needs, and work with other to architect/design, implement, test, document, and maintain end-user system(s). Develop clear and concise documentation for instruction manuals.
Identify end-user training needs and provide appropriate hardware/software solutions.
Support and maintain plant applications and infrastructure systems including desktops, servers, printers, and phone systems.
Ensure data/system security complies with Toro corporate policies to protect the Toro information technologies from unauthorized access, use, or interruption. Ensure information technology security provides the necessary safeguards for good business practice and meets all corporate and government regulatory requirements.
Work with other Toro plants to help drive alignment and standardization to cross-plant and enterprise systems.
Drive continuous improvement using emerging and commercially available technology services and processes to increase effectiveness.
Provide backup support to other regional Toro company locations as needed. This involves helping with day-to-day issues and traveling to support large project implementations and helping provide coverage.
Participation in On-Call rotation or availability for high priority incident resolution outside of normal business hours may be required.
Other duties as required.