Onsite Event Assistant (Full-Time) | Bell Harbor International Conference Center

Columbia Hospitality•Seattle, WA

6d•Onsite

About The Position

Serve as the primary onsite contact for clients during events, ensuring seamless communication between guests and operations teams while delivering a high-quality and successful event experience. Assist the Director of Operations and Onsite Event Supervisor with operational duties and event-related tasks as assigned.

Requirements

Previous experience in customer service roles preferred
The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.
Proficiency in Microsoft Office applications, especially Word and Excel preferred

Responsibilities

Assist the Director of Operations and Onsite Event Supervisor with operational duties and event-related tasks as assigned.
Ensure all event spaces are set according to client specifications and operational standards
Maintain event timelines and proactively manage the flow of programming to ensure seamless execution
Serve as a proactive problem solver while managing event transitions, operational changes, and multiple clients simultaneously
Verify the accuracy and placement of all event signage, directional indicators, and facility communication
Welcome clients in a warm, professional manner and establish yourself as the primary onsite point of contact
Manage and fulfill all onsite client requests while communicating necessary updates to operational teams
Maintain accurate and current knowledge of all events taking place within the facility, including future programming and logistic
Build strong client relationships by understanding and anticipating personal preferences and expectations
Answer incoming phone calls professionally and courteously within three rings
Communicate key event updates, operational changes, and important information to team members and leadership in a timely manner
Uphold all building safety, security, and emergency procedures at all times
Accurately document shift activity, event details, and operational notes to ensure continuity between teams
Monitor facility access to ensure only authorized guests, vendors, and attendees enter event spaces
Maintain clean, organized, and professional office and workspace environments
Respond promptly and professionally to all internal and external client inquiries and requests
Maintain a high standard of responsiveness by replying to all emails within 24 hours

Benefits

Hourly Pay Range: $23 to $25 DOE
Discounted Parking
Tip/Tip Pooling Eligible
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)