Onsite (Customer) Service Technician

Computer Task Group, Inc • Dallas, TX

1d • Onsite

About The Position

This role involves providing onsite technical support, dispatch assistance, and escalations for customer printer equipment. The technician will be responsible for installing, diagnosing, repairing, and maintaining printers and hard-copy/imaging equipment. Key duties include responding to service requests within established Service Level Agreements (SLAs), performing system updates, tracking assets, managing reporting and billing, and maintaining system records. The role also requires managing hot-swap equipment and supply inventory to minimize customer downtime, and providing professional customer service to resolve technical issues efficiently.

Requirements

• Strong understanding of electro-mechanical systems.
• Working knowledge of printers, hard-copy devices, or imaging equipment.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Experience with service ticketing systems such as ServiceNow and D365.
• Strong written and verbal communication and customer service skills.
• Ability to lift and maneuver equipment weighing up to 60 lbs.
• Positive, solutions-oriented approach.
• Entry-level experience supporting printers, imaging equipment, or related technology.
• High school diploma or GED required.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• Technical training or certification is a plus.
• Experience providing onsite technical or customer support preferred.

Responsibilities

• Provide onsite technical support, dispatch assistance, and escalations for customer printer equipment.
• Install, diagnose, repair, and maintain printers and hard-copy/imaging equipment.
• Respond to service requests within established Service Level Agreements (SLAs).
• Perform Standard and Proactive Consumable Management (PCM) system updates.
• Track assets, manage reporting and billing, and maintain system records.
• Manage hot-swap equipment and supply inventory to minimize customer downtime.
• Provide professional customer service and resolve technical issues efficiently.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED