Onsite Customer Service Representative

Associa•Castro Valley, CA

4d•$25 - $27•Onsite

About The Position

Build Your Future, Strengthen Communities – Grow with CIMS. One of the fastest-growing HOA management companies in Northern California is looking for a full-time, Onsite Customer Service Representative to join our team in Castro Valley! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service—come join our team! This on-site position will provide customer service and administrative support to an HOA community. The ideal candidate must be able to multitask, work independently, and possess strong communication skills. This is a full-time, non-exempt, onsite position based in Castro Valley, CA, Monday–Friday, 8:00 AM–4:30 PM.

Requirements

2+ years of customer service experience
Excellent verbal and written communication.
High school Diploma or Equivalent
Adept in Microsoft Office 365, Teams, CRM Software & SharePoint
A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs
Strong organization and multitasking abilities
Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.
Be able to provide proof of a valid driver’s license and appropriate vehicle insurance

Nice To Haves

Bilingual is a plus+
Experience with an HOA management company, property management, real estate or escrow services +

Responsibilities

Handle walk-in requests, telephone calls and emails resolving them in a professional and courteous manner.
Provide administrative support to the office and community such as mail processing, data entry & filing.
Issue, track and follow-up on work orders for community maintenance and repairs.
Track and manage architectural applications submitted by homeowners
Perform site inspections and onsite vendor follow up
Manage building key/gate remote distributions
Research, compile and format information into our database and spreadsheets.
Prepare reports, bid documentation and other material.
Compose and type routine correspondence to residents, service providers and other parties.
Type, distribute, and track monthly violation letters
Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information & insurance matters