Onsite Care Specialist

Wellthy • Orlando, FL

9d • $30 - $35 • Onsite

About The Position

Wellthy is seeking an empathetic, relationship-driven professional to join their team as an Onsite Care Specialist. In this role, you will serve as Wellthy's onsite representative for an enterprise client, assisting employees in understanding and accessing their family care benefits through education, one-on-one support, and engagement. You will collaborate with client stakeholders, HR and well-being teams, employee resource groups, and Wellthy teammates to build trusted relationships, identify employee needs, promote Wellthy's services, and connect employees with appropriate resources. Additionally, you will build relationships with local childcare providers. This role offers an opportunity to make a significant impact on working families by helping them access needed support. The position reports directly to the Senior Client Success Manager.

Requirements

• 3-5+ years of experience in employee benefits, employee engagement, human resources, customer success, healthcare navigation, social services, or a related field.
• Experience engaging diverse audiences through presentations, educational programming, onsite events, or other in-person experiences.
• Experience working directly with employees, members, or customers in a consultative, service-oriented role.
• Excellent interpersonal and relationship-building skills with the ability to engage stakeholders across all levels of an organization.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Google Workspace or similar productivity tools.
• Must be willing to travel between assigned client locations and events as needed.

Nice To Haves

• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
• Bilingual (English/Spanish) skills are a plus.

Responsibilities

• Serve as a trusted onsite resource for employees seeking information about Wellthy's caregiving, work/life, and family care benefits.
• Meet one-on-one with employees to understand their needs, answer questions, and guide them to the appropriate Wellthy services and resources.
• Help employees get started with Wellthy by setting up their accounts, navigating the platform, and connecting them with the tools, resources, and services that best meet their needs.
• Facilitate warm handoffs to Wellthy Care Coordinators, Backup Care Specialists, and other Wellthy team members who provide ongoing care support and case management.
• Help employees understand how Wellthy can support a wide range of caregiving and family needs through personalized education and consultation.
• Represent Wellthy at benefits fairs, health fairs, seminars, open enrollment events, and other onsite engagements.
• Deliver presentations and educational sessions that introduce employees, people leaders, and stakeholders to Wellthy's services.
• Partner with Wellthy's Client Success and Member Activation/Engagement teams to coordinate, promote, and execute onsite educational programming.
• Increase awareness and utilization of Wellthy's programs through ongoing onsite visibility, relationship building, and employee engagement activities.
• Build strong relationships with client HR, well-being teams, managers, employee resource groups, and other key stakeholders.
• Collaborate with client partners to identify opportunities to increase employee awareness, engagement, and utilization of Wellthy's services.
• Share employee feedback and emerging trends with Wellthy's Client Success teams (and other cross-functional teams at Wellthy) to support continuous program improvement.
• Represent Wellthy professionally while delivering a consistent, high-quality employee experience aligned with each client's culture and workforce.
• Maintain accurate documentation of employee interactions and referrals while safeguarding confidential information.
• Coordinate closely with Wellthy Care Coordinators, Backup Care Specialists, and cross-functional teams to ensure a seamless employee experience.
• Support reporting and tracking of onsite engagement activities, referrals, and program outcomes.
• Build and maintain relationships in the community with trusted Wellthy partners including childcare centers and providers.
• Travel between assigned client locations and events as needed.

Benefits

• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed