Part Time Onsite Care Specialist

Wellthy•Bristol, CT

9d•Onsite

About The Position

Wellthy is seeking a Part Time Onsite Care Specialist to serve as their onsite representative for an enterprise client. This role involves helping employees understand and access their family care benefits through education, one-on-one support, and engagement. The specialist will build trusted relationships with client stakeholders, HR, well-being teams, employee resource groups, and Wellthy teammates to promote services and connect employees with resources for various caregiving situations. The role also includes building relationships with community childcare providers. This position offers the opportunity to make a meaningful impact on working families by helping them access support. The role requires a 16-hour work week and reports directly to the Senior Client Success Manager.

Requirements

3-5+ years of experience in employee benefits, employee engagement, human resources, customer success, healthcare navigation, social services, or a related field.
Experience engaging diverse audiences through presentations, educational programming, onsite events, or other in-person experiences.
Experience working directly with employees, members, or customers in a consultative, service-oriented role.
Excellent interpersonal and relationship-building skills with the ability to engage stakeholders across all levels of an organization.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Google Workspace or similar productivity tools.
Must be willing to travel between the locations as needed.

Nice To Haves

Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
Bilingual (English/Spanish) skills are a plus.

Responsibilities

Serve as a trusted onsite resource for employees seeking information about Wellthy's caregiving, work/life, and family care benefits.
Meet one-on-one with employees to understand their needs, answer questions, and guide them to the appropriate Wellthy services and resources.
Help employees get started with Wellthy by setting up their accounts, navigating the platform, and connecting them with the right tools, resources, and services.
Facilitate warm handoffs to Wellthy Care Coordinators, Backup Care Specialists, and other Wellthy team members for ongoing support and case management.
Help employees understand how Wellthy can support a wide range of caregiving and family needs through personalized education and consultation.
Represent Wellthy at benefits fairs, health fairs, seminars, open enrollment events, and other onsite engagements.
Deliver presentations and educational sessions to introduce Wellthy's services to employees, people leaders, and stakeholders.
Partner with Wellthy's Client Success and Member Activation/Engagement teams to coordinate, promote, and execute onsite educational programming.
Increase awareness and utilization of Wellthy's programs through ongoing onsite visibility, relationship building, and employee engagement activities.
Build strong relationships with client HR, well-being teams, managers, employee resource groups, and other key stakeholders.
Collaborate with client partners to identify opportunities to increase employee awareness, engagement, and utilization of Wellthy's services.
Share employee feedback and emerging trends with Wellthy's Client Success teams to support continuous program improvement.
Represent Wellthy professionally while delivering a consistent, high-quality employee experience aligned with each client's culture and workforce.
Maintain accurate documentation of employee interactions and referrals while safeguarding confidential information.
Coordinate closely with Wellthy Care Coordinators, Backup Care Specialists, and cross-functional teams to ensure a seamless employee experience.
Support reporting and tracking of onsite engagement activities, referrals, and program outcomes.
Build and maintain relationships in the community with trusted Wellthy partners including childcare centers and providers.
Travel between assigned client locations and events as needed.