Online Studio Casino Shift Manager - Part Time

Casino and•Lincoln, RI

22h•$32•Onsite

About The Position

The Online Studio Casino Shift Manager is responsible for overseeing all gaming operations within the studio, ensuring compliance with regulations, managing the studio team, and providing excellent customer service. This role involves leadership, performance management, and ensuring the smooth and efficient operation of gaming activities while maintaining a safe and secure environment for both employees and customers.

Requirements

Excellent knowledge of all games and products.
Ability to provide proper guidance where necessary.
Ability to amend and follow-up the Game Presenters’ roster and break list.
Ability to approve swaps, vacation leave, and over-time.
Ensuring the proper number of staff is present for each shift.
Ability to monitor tables to ensure all is functional and working efficiently, in accordance with set company protocols.
Ability to identify and resolve all real-time incidents on the gaming floor related to staff issues, hardware, software, and network connectivity.
Ability to moderate the chat and monitor players' bets.
Ability to ensure games are played appropriately.
Ability to ensure all team members follow company policies and regulations.
Ability to provide feedback and constantly monitor performance.

Nice To Haves

Experience in a similar role within a casino or gaming environment.
Leadership experience in managing a team.
Knowledge of regulatory and compliance standards in the gaming industry.
Experience with training and development programs.
Strong analytical and problem-solving skills.
Excellent customer service and conflict resolution skills.

Responsibilities

Ensuring compliance with audit and operational regulations and guidelines.
Overseeing and managing all gaming operations.
Leadership of the studio team, recruiting, motivating, developing, and managing the performance of direct reports.
Managing and leading a team, ensuring they are adequately trained, scheduled, and performing their duties efficiently.
Ensuring the highest level of customer service is provided.
Handling escalated customer issues and complaints to ensure customer satisfaction.
Implementing and maintaining security measures to prevent cheating and fraud.
Acting as the final authority in resolving disputes or discrepancies related to gaming activities or customer interactions.
Implementing training programs for studio gaming staff to ensure they are well-versed in studio gaming rules, regulations, and customer service skills.
Preparing reports on gaming activities and customer feedback.
Analyzing data to identify areas for improvement and operational efficiency.
Ensuring that all gaming equipment, tables, and facilities are well-maintained and in good working condition.
Implementing and promoting responsible gaming practices to ensure the safety and well-being of customers.
Keeping employees operating productively and working on all necessary tasks to meet business and customer needs.
Having excellent knowledge of all games and products and providing proper guidance where necessary.
Amending and following up the Game Presenters’ roster and break list, approving swaps, vacation leave, and over-time, and ensuring the proper number of staff is present for each shift.
Monitoring tables to ensure all is functional and working efficiently, in accordance with set company protocols.
Identifying and resolving all real-time incidents on the gaming floor related to staff issues, hardware, software, and network connectivity.
Moderating the chat and monitoring players' bets, making sure games are played appropriately.
Making sure all team members follow company policies and regulations, including providing feedback and constantly monitoring their performance.