Online Student Support Specialist- Title III Grant (Academic Affairs)

SUNY Broome Community College•Binghamton, NY

6d•Hybrid

About The Position

SUNY Broome Community College is seeking qualified candidates for the temporary position of Online Student Support Specialist. Title III grant funding will cover the Online Student Support Specialist position for a one-year period through December 31, 2027, with the possibility of extension through December 31, 2028, depending on performance metrics and continued grant funding. This is an on-campus position during normal business hours, with flexibility for a hybrid schedule when evening and weekend student support is required. This position provides proactive, individualized support to online and distance learning students, with a primary focus on students enrolled in fully online programs. The Online Student Support Specialist serves as a key point of contact, helping students navigate academic processes, address barriers to success, connect with campus resources, and remain engaged in their educational pathway. The successful candidate will demonstrate strong interpersonal, written, verbal, and organizational skills; the ability to build supportive relationships with a diverse student population, identify needs, solve problems, and connect students with appropriate resources; the ability to work independently and collaboratively with faculty, staff, and campus partners; and a strong commitment to student access, success, persistence, retention, and completion.

Requirements

A minimum of a Bachelor's degree from an accredited college or university.
One year of experience working with college students in academic support, advising, student services, student success, or a related environment.
Experience with learning management systems, virtual communication, and student support technologies.
Ability to maintain accurate records and appropriately handle confidential student information.
Applicants must be authorized to work in the United States without current or future sponsorship from the employer.

Nice To Haves

Master's degree preferred.
Experience working with online, distance learning, or adult learners.
Experience with student success, early alert, degree planning, or case management systems.
Knowledge of community college students, programs, policies, and support services.

Responsibilities

Monitor student success and engagement indicators to identify students who may benefit from outreach or additional support.
Serve as a knowledgeable point of contact for online students regarding academic expectations, college processes, and available student support services.
Connect students in need with appropriate resources such as Academic Advising, Student Success Coaching, the Student Success Center, Accessibilities Resources Office, tutoring, financial aid, counseling, and career services.
Assist students in understanding and navigating college systems, processes, and technology, including learning management systems and other student-facing platforms.
Collaborate with faculty and staff to identify student needs, coordinate appropriate interventions, and support student success.
Maintain accurate and timely documentation of student contacts, referrals, interventions, and outcomes in accordance with College policies and privacy requirements.
Develop and maintain student-facing resources that support online student success.
Identify trends and barriers affecting online student success and recommend strategies for improvement.
Participate in Student Success Team meetings and other collaborative initiatives.
Encourages student engagement and belonging among online learners by facilitating communication, connection, and awareness of campus opportunities and resources.
Maintain knowledge of College programs, policies, procedures, and resources relevant to online student success.