Bob Squad Online Chat Associate
About The Position
As an Online Sales Support Associate at Bob’s Discount Furniture, you’ll deliver world-class service through our online platforms, supporting guests with honesty, empathy, and enthusiasm—the “Bob’s Way.” You’ll play a key role in driving our omni-channel success by engaging with customers via chat, phone, and email, guiding them through their online shopping journey from product discovery to purchase and post-sale support. This role is part of our Online Sales & Customer Experience Team and is performed in a fast-paced, metrics-driven environment focused on real-time customer support via chat, phone, and digital channels.
Requirements
- Strong written and verbal communication skills
- Customer-first approach with a solution-oriented mindset
- Ability to handle multiple chat and phone interactions simultaneously
- High emotional intelligence and professional tone
- Live chat and digital guest engagement
- Inbound phone and online sales support
- Written and verbal communication excellence
- Online order entry, tracking, and status updates
- Product knowledge and feature explanations
- Problem resolution with empathy and efficiency
- Metric focus on AOV, NPS, closing ratio, and chat response times
- Strong computer literacy and typing accuracy
- Tech-forward and quick to learn new platforms
- Ability to work independently and as part of a collaborative team
Nice To Haves
- Online chat or virtual sales experience
- Background in phone-based sales or customer service
- Familiarity with CRM tools and order management systems (e.g., BobSuite)
Responsibilities
- Engaging with customers via chat, phone, and email
- Guiding customers through their online shopping journey from product discovery to purchase and post-sale support
- Providing real-time customer support via chat, phone, and digital channels
- Entering, tracking, and providing status updates for online orders
- Explaining product knowledge and features
- Resolving problems with empathy and efficiency
Benefits
- Competitive Hourly Pay + Commission Structure
- National Health, Dental, and Vision Insurance
- 401(k) Profit Sharing Plan with generous company match
- Paid Time Off: vacation, holidays, personal days, sick leave, and your birthday!
- Employer-paid Life Insurance with additional voluntary options
- Tuition Reimbursement and Education Scholarships
- Generous Employee Discount from Day 1
- Bob’s Bail Out Program (early access to pay)
- Bob’s Helping Hand Program for financial emergencies
- Hays Perks discounts on hundreds of partner merchants
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
