Bob Squad Online Chat Associate - In Store Position
About The Position
Are you a digital-savvy communicator who enjoys helping people and driving results? As an Online Sales Support Associate at Bob’s Discount Furniture, you’ll deliver world-class service through our online platforms, supporting guests with honesty, empathy, and enthusiasm—the “Bob’s Way.” You’ll play a key role in driving our omni-channel success by engaging with customers via chat, phone, and email, guiding them through their online shopping journey from product discovery to purchase and post-sale support. This role is part of our Online Sales & Customer Experience Team. You’ll work in a fast-paced, metrics-driven environment focused on real-time customer support via chat, phone, and digital channels. Requires flexibility to work a retail schedule.
Requirements
- Digital-savvy communicator
- Enjoys helping people and driving results
- Customer-first thinking
- Proactive approach to problem solving
- Ability to balance multiple chats, calls, and follow-ups while maintaining a positive, service-minded attitude
- Strong written and verbal communication skills
- Customer-first approach with a solution-oriented mindset
- High emotional intelligence and professional tone
- Willingness to work a retail schedule
Nice To Haves
- Online chat or virtual sales experience
- Background in phone-based sales or customer service
- Strong computer literacy and typing accuracy
- Familiarity with CRM tools and order management systems (e.g., BobSuite)
- Tech-forward and quick to learn new platforms
- Ability to work independently and as part of a collaborative team
Responsibilities
- Engaging with customers via chat, phone, and email
- Guiding customers through their online shopping journey from product discovery to purchase and post-sale support
- Supporting guests with honesty, empathy, and enthusiasm
- Handling multiple chat and phone interactions simultaneously
- Online order entry, tracking, and status updates
- Product knowledge and feature explanations
- Problem resolution with empathy and efficiency
Benefits
- Competitive Hourly Pay + Commission Structure
- National Health, Dental, and Vision Insurance
- 401(k) Profit Sharing Plan with generous company match
- Paid Time Off: vacation, holidays, personal days, sick leave, and your birthday!
- Employer-paid Life Insurance with additional voluntary options
- Tuition Reimbursement and Education Scholarships
- Generous Employee Discount from Day 1
- Bob’s Bail Out Program (early access to pay)
- Bob’s Helping Hand Program for financial emergencies
- Hays Perks discounts on hundreds of partner merchants
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
