Online Sales Specialist

Minto•Coconut Creek, FL

4d•Onsite

About The Position

We are looking for a service-driven professional who will create welcoming experiences for clients and homeowners. You will proactively engage customers, build rapport, and guide them through Minto’s communities and products with confidence—driving qualified leads to our onsite locations and exceeding satisfaction goals. Your role is key to maintaining a positive home-buying journey for every customer.

Requirements

Active real estate license within FL and SC within 90 days of employment.
High school diploma or equivalent (associate degree preferred).
1–3 years of experience in customer service or new home sales.
Strong verbal and written communication skills, and ability to engage confidently.
Proficiency in computer applications (Excel, Word, Outlook) and CRM data entry.
Strong commitment to data accuracy, CRM discipline, and compliance with established procedures.
Excellent interpersonal skills, organization, prioritization, and problem-solving.
Ability to maintain confidentiality and work productively under time constraints.
Results-driven with a strong desire to exceed performance expectations.
Self-motivated with a strong sense of initiative.
Receptive to coaching and able to consistently apply feedback.
Open weekend availability.
Flexibility to travel occasionally for training or work events.

Nice To Haves

Associate degree preferred

Responsibilities

Provide outstanding customer service and ensure timely follow-up.
Professionally communicate via phone, email, and in person with customers, staff, and vendors.
Convert phone and online leads into onsite appointments and traffic.
Coordinate smooth handoffs between outreach and onsite sales teams.
Follow up within 24–48 hours after visits for additional appointments.
Maintain engagement through proactive communication and accurate CRM documentation.
Track appointments and sales logs for reporting.
Maintain current knowledge of communities, products, plans and industry competitors.
Support company events, grand openings, and broker functions.
Be proactive in approach and execution of daily tasks to ensure customer engagement and process efficiency.
Uphold positive attitude, professionalism, and compliance with company processes.