Online Sales Counselor

Clayton • Indianapolis, IN

1d

About The Position

Arbor Homes is currently looking to hire an Online Sales Counselor. The right candidate's primary responsibility is to create a positive interactive experience for our internet customers using the phone, email and online live chat. Arbor Homes is committed to creating an inclusive workplace. Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Arbor Homes participates in E-Verify. At Arbor Homes our mission is to build great neighborhoods and homes for people to celebrate life. We believe everyone deserves a beautiful home to call their own and that’s what we’re building every day. Owning a home is a key part to our country’s success and wealth accumulation typically comes from the appreciation of your home. Opportunity - Provide Opportunity for our employees and develop talent. Family - Dedicated to remaining a big little company and drive for an engaged team. Customers - Provide a high-quality product, on time, at an exceptional value. Ethics - Operate our business with absolute integrity, instilling trust in every part of the company. Processes - Committed to be an operationally excellent organization, resilient and results driven.

Requirements

• Outstanding customer service skills
• Excellent written and verbal communication skills
• Experience using sales contact management databases
• Solid planning and multi-tasking skills
• The ability and inclination to work with mobile communication devices
• Weekend availability is required
• Understanding mortgage process and available programs/ability to pre-qualify

Responsibilities

• Provide immediate email or telephone response to all internet customer requests with a targeted goal of 5 minutes or less or less turnaround for all initial correspondence.
• Educate internet customers on current and future community and product offerings, effectively creating desire to visit our model homes and set a sales appointment.
• Qualify all leads before setting up appointment with Sales Manager.
• Assist in distributing electronic marketing collateral to prospective customers who visit the Arbor Homes website
• Effectively manage the internet customer database.
• Work with Sales and Marketing Managers in developing tracking and reporting tools to manage the internet prospecting process and provide feedback and results of daily and weekly activities
• Review the website community page and quick move in page content and advise the Marketing and Sale Department of any necessary updates needed.
• Coordinate with Sales and Marketing Departments on the results of marketing e-blast campaigns or other internet-based marketing initiatives
• Have a competent understanding of all selling areas Arbor is building in, their product and community offerings at all times and be responsible for updating the online sales binder weekly if needed.
• Become an expert on Arbor’s CRM, campaigns, web chat, etc. to support on-line sale initiatives.
• Assist with new community launches by building interest lists for "Coming Soon" communities
• Continually providing e-mails and phone calls to prospects that have not purchased.
• Weekly and monthly follow to be defined when meeting with regional Manager on traffic follow up.
• Attend Realtor functions, and grand openings when appropriate
• Perform all other duties as assigned by Regional Sales and V.P of Sales and Marketing.

Benefits

• Base salary + uncapped commission opportunities
• Advancement opportunities
• Exposure to executive leadership
• Opportunity to work with the largest new home builders in Indianapolis
• Team outings and company-sponsored volunteer events
• 4 weeks of Paid Time Off!
• Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed