Online Sales Counselor

Century Communities, Inc.•Norcross, GA

4h•Remote

About The Position

The Online Sales Counselor supports sales and marketing initiatives by responding, qualifying, and managing e-Leads, internet traffic, email, text, and phone information requests. This role is crucial in guiding customers through the online home buying process and ensuring a positive customer experience from initial contact through closing.

Requirements

Enjoy sales and marketing activities with a high-energy, upbeat, can-do attitude.
Advanced internet, email, and sales contact database experience.
Proficient at overcoming various sales objections and concerns.
Strong computer skills, including Microsoft Office, Excel, Outlook, and database management.
Ability to type at 45 WPM or more.
Detail-oriented, outstanding follow-up skills, customer-focused.
Excellent email writing and telephone communication skills.
Solid organizational, planning, and managing skills.
Ability to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision.
Excellent time-management skills with working on several projects at once under deadlines.
High School diploma or equivalent.
California Real Estate License.
A minimum of 2 years of customer service and internet sales, cold calling, or call center experience.

Nice To Haves

A Bachelor's Degree in marketing or a related business field is preferred.

Responsibilities

Provide same-day, immediate email/phone responses to all leads from the Century Complete website, 3rd party sources, signage, and other marketing.
Respond quickly to "Live Chat" inquiries and answer questions, guiding the customer through the "Buy Now" process.
Qualify leads and follow up multiple times with prospects until the contract is completed online.
Maintain a database of leads through Lasso CRM.
Maintain a toll-free number and voicemail for leads.
Assist prospects in selecting the best Century Complete location for prospective homebuyers.
Communicate with Divisions/Regions regarding ongoing email campaigns, promotions, and online new community launches on the website.
Provide reporting of internet lead activity and sales conversion daily, weekly, and monthly.
Provide consistent follow-up with all leads received at the 3, 7, 14, 21- and 28-day milestones via Lasso CRM drip campaigns.
Act as a customer service "concierge" once the customer has signed the contract, proactively providing construction updates, lender updates, and title company updates up to closing.
Focus on decreasing cancellation rates by proactively interacting with customers.
Enhance customer experience and satisfaction by consistently communicating with the customer and keeping them engaged.
Perform other duties as needed or assigned.