Online Sales Concierge - Louisville
D.R. Horton•Louisville, KY
•Onsite
About The Position
D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking an Online Sales Concierge to specialize in converting internet leads to onsite traffic and sales. This role is crucial for managing incoming internet leads, ensuring a positive customer experience across various communication channels, and qualifying leads for Sales Representatives.
Requirements
- High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
- Superb interpersonal, written and verbal communication skills
- Ability to work well within a team
- Provide attention to detail and manage multiple responsibilities
- Strong organizational and follow-through skills
- Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
- Proficiency with MS Office and email
Nice To Haves
- Licensing requirements vary by state
Responsibilities
- Manage all incoming internet leads from company website and outsourced companies
- Ensure a positive experience to all potential customers whether online, live chat or by phone
- Convert qualified leads into office appointments with onsite Sales Representatives
- Enter and update information in a customer management database
- Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
- Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
- Generate a monthly analysis of divisional website traffic, hits, source, etc.
- Maintain current knowledge of communities, product, plans and amenities
- Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
- Coordinate mass mailing lists and the mailing of materials to prospective clients
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Benefits
- Medical, Dental and Vision
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life & Disability Insurance
- Vacation, Sick, Personal Time and Company Holidays
- Multiple Voluntary and Company provided Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
