Sales Concierge
Crystal Cruises•Aventura, FL
•Hybrid
About The Position
The company is seeking a proactive and organized Sales Concierge to join our sales team at Crystal, a leader in luxury cruise experiences. This role focuses on assisting cruise consultants with essential administrative tasks to ensure seamless post-booking services for our guests.
Requirements
- Highschool diploma or equivalent.
- Previous experience in an administrative support role, preferably within the travel or luxury services industry.
- Excellent organizational and time management skills, with the ability to prioritize and adapt to shifting tasks.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce or similar systems).
- A positive, team-oriented attitude with a strong focus on delivering exceptional service
Responsibilities
- Manage and update guest records, ensuring accuracy and compliance with company standards.
- Handle special guest requests, such as dietary preferences or excursion arrangements, in collaboration with the sales team.
- Support the preparation and distribution of travel documents and communications.
- Assist cruise consultants in managing guest inquiries and following up on post-booking needs.
- Provide general administrative support, including maintaining organized files and tracking key guest details.
- Prepare reports and summaries for the sales team as required.
- Take on miscellaneous tasks and special projects to support the sales team’s goals and operational needs.
- Assist in the organization of team events, or internal initiatives.
- Draft professional correspondence to guests.
- Ensure clear and consistent communication within the sales team and with other departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
