Online Sales Concierge

Megatel Homes•Dallas, TX

3d•Onsite

About The Position

We are currently seeking an Online Sales Concierge for our corporate office in Dallas, Texas. The right candidate will be responsible for assisting New Home Sales Consultants with communication between customers and assure efficient and professional flow of information to and from New Home Sales Consultants, Sales Managers, the customer, and the Corporate Office.

Requirements

Exceptional listening, written and verbal communication, and relationship-building skills
Excellent skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to recognize escalation situations and promptly report issues appropriate

Responsibilities

Exercise judgment and discretion in managing all phone calls from the general phone number, MLS # and Megatel Website
Assist customers with inquiries and implement problem solving plan as is appropriate
Escalate any Customer complaints to Sales Manager as deemed appropriate
Assign leads to Home Sales Consultants and monitor progress of those leads on a case-by -case basis, including taking actions when judged necessary, including reassigning lead.
Assist in selling the company's product in a manner consistent with company policy and at a volume that meets or exceeds set quotas
Understands and utilizes all sales forms, reports, procedures, contracts, and policies
Establishes customer relations through marketing, frequent office visits, phone, and e-mail follow-up based upon individualized monitoring.
Displays a thorough knowledge of the company's product lines, subdivisions, and relative community facilities
Answers all prospective customers communication in a timely manner and work to implement case-by-case-solutions.
Assists Home Sales Consultants with customers as they select home sites, house plans, and structural options