Online Sales Concierge

D.R. Horton•Mount Laurel, NJ

13h•$40,000 - $50,000•Onsite

About The Position

D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate specializes in the process of converting internet leads to onsite traffic/sales. This is a full-time position (40 hours per week) that requires evening and weekend availability. Candidates must reside within a reasonable commuting distance of our New Jersey office.

Requirements

High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
Superb interpersonal, written and verbal communication skills
Ability to work well within a team
Provide attention to detail and manage multiple responsibilities
Strong organizational and follow-through skills
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision

Nice To Haves

Licensing requirements vary by state

Responsibilities

Manage all incoming internet leads from company website and outsourced companies
Ensure a positive experience to all potential customers whether online, live chat or by phone
Convert qualified leads into office appointments with onsite Sales Representatives
Enter and update information in a customer management database
Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
Generate a monthly analysis of divisional website traffic, hits, source, etc.
Maintain current knowledge of communities, product, plans and amenities
Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
Coordinate mass mailing lists and the mailing of materials to prospective clients
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Minimal overnight travel may be required for training purposes