Weekend Online Sales Associate

2nd Swing•Minneapolis, MN

2d•Onsite

About The Position

The Online Fitting & Support team plays an important role in delivering a best-in-class customer experience to 2nd Swing ecommerce customers. This in-office role supports customers through online chat, providing knowledgeable and timely assistance with product questions, orders, and other ecommerce needs. This is an in-office role in Bloomington, MN with weekend shift requirements. The ideal candidate will have strong knowledge of golf and golf equipment, excellent customer service skills, and strong written communication abilities. Being an avid golfer is preferred, but a solid understanding of golf equipment is required. The ability to manage multiple customer conversations, learn quickly, and maintain a positive and professional attitude in a fast-paced environment is essential.

Requirements

1 year of customer service, retail, sales, or call-center experience
Strong working knowledge of golf equipment
Familiarity with: NetSuite, Microsoft365, UKG, Counterpoint, Braintree, Affirm, PayPal
Excellent communication and problem solving skills
Personable, energetic, and professional with a passion for the game of golf
Flexible schedule with evening and weekend availability

Nice To Haves

Being an avid golfer is preferred

Responsibilities

Achieve a high level of golfer engagement and satisfaction through all touch points
Communicate and manage queue of golfers via phone, email and chat
Work with manufacturers to confirm warranty inquiries
Track and locate golf equipment
Educate promotional trade-ins to golfers
Reattribute inventory
Engage in continuous training around product and equipment
Contribute to team effort by accomplishing related tasks as needed