Online Recruitment Coordinator Team Manager

Louisiana State University•Louisiana Emerging Technologies Center, LA

8d•Onsite

About The Position

The Online Recruitment Coordinator Team Manager is responsible for leading and supporting a team of Enrollment Coordinators who serve as the first point of contact for prospective and current students within the LSU Online family of institutions. The Manager ensures the team meets productivity, engagement, and referral goals through proactive leadership, coaching, and performance management. This position promotes operational excellence by optimizing systems and workflows, ensuring accurate data management, and fostering a culture of accountability, collaboration, and continuous improvement. The role works closely with Recruitment and Retention leadership, Marketing, IT, and Data & Analytics to strengthen student engagement, streamline communication processes, and enhance technology integrations across Salesforce Education Cloud and Five9.

Requirements

Bachelor's degree and 3 years of experience in sales, recruitment, or higher education.
Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
Ability to effectively train and direct the work of others. (Advanced)
Ability to maintain and improve personal and team effectiveness and foster change & creativity. (Proficient)
Ability to identify motivations and connect to pathways through LSU online offerings. (Advanced)
Ability to problem-solve and advocate on behalf of the team. (Advanced)
Enthusiastic, "can-do" attitude. (Advanced)
Ability to work well within a frequently transforming environment. (Advanced)
Ability to communicate effectively verbally and in writing. (Advanced)
Detailed ability to track interactions with stakeholders and proactively communicate. (Advanced)
Valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Nice To Haves

Master's degree
Lead or management experience working with teams.

Responsibilities

Oversees the daily operations of the Enrollment Coordinator team, establishing clear performance expectations and monitoring team metrics through Salesforce and Five9.
Ensures coordinators meet daily and weekly benchmarks related to calls, appointments, chat time, and referrals.
Provides consistent feedback and coaching through bi-weekly one-on-one meetings, reviews progress, and develops individualized action plans to support professional growth.
Dedicates a minimum of two hours per week to call monitoring and live coaching sessions to ensure high-quality student interactions.
Reinforces professionalism and adherence to operational standards, including data accuracy, communication etiquette, and responsiveness.
Partners with the Training Manager and other departments to coordinate new hire onboarding, ongoing training, and continuous learning for the Coordinator team.
Ensures all training materials and process guides are up to date and aligned with OCE standards.
Promotes participation in professional development opportunities and supports coordinators in completing required training pathways.
Ensures consistent communication and seamless student handoffs between teams to maintain a positive and efficient student experience.
Identifies and addresses process inefficiencies within Coordinator operations.
Documents and refines standard operating procedures, troubleshoots workflow challenges, and ensures consistent use of Salesforce and Five9 to track student activity.
Collaborates closely with IT, Marketing, and Data & Analytics to ensure system accuracy, maintain database integrity, and implement effective student outreach cadences.
Ensures MAPS notes, opportunity updates, and follow-up tasks are completed accurately and on time by all team members.
Conducts regular team meetings to align goals, share updates, and reinforce expectations.
Tracks and communicates progress toward performance benchmarks and provides leadership with insights and recommendations to improve recruitment strategy and the overall student experience.
Contributes to term review meetings, divisional initiatives, and planning discussions, serving as the primary liaison between the Coordinator team and other OCE departments.
Performs other duties as assigned to support departmental and divisional objectives.
Participates in team retreats, professional development events, and OCE-wide initiatives that align with organizational growth and strategic goals.