Styliste personnel·le en ligne // Online Personal Shopper

SSENSE • Montreal, QC

20h

About The Position

We are seeking an Online Personal Shopper to serve and grow a portfolio of premium online clients by providing a high-touch, digital personal styling experience. In this role, you will consult with clients in real time via instant messaging and email, leveraging your deep understanding of current trends and luxury fashion to build lasting relationships. You will bridge the digital and physical worlds to maximize client loyalty and deliver an unparalleled shopping experience.

Requirements

• College Diploma in Fashion, or a related field.
• 2 to 4 years of experience in Customer Service or Sales within the retail industry, with a proven track record of serving luxury clients.
• Deep knowledge of luxury brands, including brand history, current trends, and garment construction.
• Web and computer-savviness, with proficiency in the Google Suite being a strong asset.
• Excellent written and verbal communication skills in English to serve our predominantly international clientele.

Nice To Haves

• Proficiency in a second language will be considered a strong asset.
• Exceptional interpersonal skills with an intuitive ability to quickly assess a client’s personality, style, and lifestyle.
• Highly customer-oriented with a knack for solving complex problems and exceeding service expectations.
• Highly organized, meticulous, and capable of managing a large client roster independently.
• Ability to work efficiently in a fast-paced environment while maintaining a collaborative team spirit and a high level of service.

Responsibilities

• Build and maintain a portfolio of 100+ active premium clients, offering personalized style advice, early access to coveted items, and proactive outreach to meet sales targets.
• Consult with clients via digital platforms (messaging, email, social media) and merge the experience by hosting occasional in-person styling appointments and special events.
• Oversee the end-to-end purchasing process on behalf of clients, including placing orders, managing modifications, and collaborating with the Distribution Center for special requests.
• Proactively monitor shipments, upgrade shipping or rush orders when necessary, and seamlessly facilitate returns and exchanges to exceed client expectations.
• Maintain an extensive knowledge of luxury brands, trends, and upcoming product launches, sharing insights on client segments to anticipate future demand.

Benefits

• Extended health and dental benefits, including comprehensive mental health programs and coverage.
• Parental top up program.
• Generous employee discount on ssense.com.
• Access to telemedicine and employee and family assistance program.
• Savings and retirement plan matching contributions.
• Gender Affirmation Coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree