Online Permit Technician and Scheduler

Arcxis•Las Vegas, NV

42d•Onsite

About The Position

The Online Permit Technician & Scheduler is responsible for coordinating permit processing and inspection scheduling activities in support of residential construction operations. This role serves as a central point of communication between builders, contractors, municipal agencies, inspectors, and internal teams to ensure permits and inspections are completed accurately, efficiently, and on schedule. This position manages the preparation, submission, tracking, and coordination of City and County permit applications while also overseeing inspection scheduling, route coordination, and customer communication. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities simultaneously, and delivers a high level of customer service and organizational support. The Online Permit Technician & Scheduler primarily works in an office setting and focuses on digital permit administration, scheduling coordination, and operational support rather than in-person field work.

Requirements

High school diploma or equivalent required
Experience in permitting, scheduling, construction administration, municipal services, customer service, or related administrative roles preferred
Knowledge of residential permitting, zoning, inspection scheduling, or construction operations is highly preferred
Strong organizational, multitasking, and time management skills
Ability to work independently and effectively in a fast-paced environment
Excellent written and verbal communication skills
Strong attention to detail and accuracy in data entry and document management
Proficiency in Microsoft Office, including Outlook and Excel
Experience with CRM systems, scheduling platforms, or Salesforce is a plus
Ability to manage high volumes of calls, emails, and scheduling requests simultaneously
Professional demeanor when interacting with municipal agencies, builders, contractors, and internal stakeholders
Reliable computer, phone, and internet access if working remotely
Typing proficiency and strong computer navigation skills preferred

Nice To Haves

Experience with CRM systems, scheduling platforms, or Salesforce is a plus
Typing proficiency and strong computer navigation skills preferred

Responsibilities

Prepare, submit, and track permit applications for City and County jurisdictions
Review permit packets, plans, and supporting documentation for accuracy, completeness, and compliance with jurisdictional requirements
Communicate with building departments to resolve corrections, missing information, permit comments, or clarification requests
Track permit statuses, approvals, corrections, inspection timelines, and expiration dates
Coordinate and schedule inspections based on builder timelines, field staff availability, and operational priorities
Manage high-volume incoming calls, emails, and scheduling requests from builders, contractors, inspectors, and internal teams
Analyze project information and inspection requirements to determine appropriate scheduling and routing
Proactively communicate scheduling changes, permit updates, delays, or missing information to clients and internal stakeholders
Upload, organize, and maintain digital records of permits, inspection documentation, approvals, and correspondence within company systems
Ensure geography-based assignment of inspections and field tasks to maximize operational efficiency
Serve as a primary point of contact regarding permit and scheduling status inquiries
Coordinate with field staff, engineers, inspectors, and operations teams to support timely project completion
Collect and verify permit fees, applications, and supporting documentation as required
Maintain current knowledge of permitting processes, municipal requirements, zoning regulations, and jurisdictional procedures
Identify process improvement opportunities to increase scheduling efficiency and reduce permit turnaround times
Deliver exceptional customer service while maintaining professionalism in all communications
Assist with cross-functional support and additional administrative or operational duties as assigned