Online Order Fulfillment Supervisor Full Time

BJ's Wholesale Club • Hudson, MA

15h • Onsite

About The Position

BJ’s Wholesale Club is seeking an Online Order Fulfillment Supervisor to provide leadership and direction within the club, driving club performance, particularly for the departments they directly manage. This role is responsible for all OMNI functions, leading the Omni team members, establishing operational efficiencies, maintaining policies and procedures, and delivering an outstanding member experience. The supervisor will administer all digital initiatives including: BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club. The role requires strong leadership, business acumen, strategic thinking, effective communication, and the ability to build high-performing teams. Team members will be taught, coached, and led through the club level training process, with a focus on supporting team member engagement, ethical decision-making, and a safe, positive environment. The supervisor will also ensure service excellence for members, uphold GOLD Member Standards, and maintain a clean and organized OMNI Space. A deep knowledge of key metrics and reporting is essential to drive performance and profitability.

Requirements

• Must have at minimum 1 year experience of overseeing a team of 5 or more employees within a professional setting
• Goal setting for performance and meeting deadlines
• Organizing workflow
• Assigning tasks, supporting staff, and reporting to Assistant Club Management
• Monitoring employee productivity
• Communicating with Club Leadership – relaying information
• Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Able to own and deliver against strategic initiatives and objectives.
• Committed to driving outstanding service to all Members.
• Open shift availability required
• Must be 18 years of age.
• Computer proficiency required.

Nice To Haves

• Previous order pulling experience preferred.
• Previous RF scanner experience preferred.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Process Member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device, moving merchandise from sales floor to staging area.
• Update merchandise locations, and operating equipment, to maintain consistency and organization with product placement and staging areas.
• Utilizes a handheld scanner device (RF) device to pick orders from the sales floor.
• Uses handheld scanner device (RF) to verify merchandise.
• Communicates problems with inventory and/or equipment with Home Office and can recommend process improvements with inventory discrepancies.
• Identifies expired or short dated Items included on pick list and communicates concerns with Club Leadership.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure service level agreements are met.
• Ensures operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and Ship from Club.
• Teach, coach and train Omni Experience Ambassadors on club policies and procedures and best order pulling practices.
• Directly manages and assesses Team Member performance, provides actionable feedback and coaches, teaches, and develops talent.
• Assists in hiring, training, and performance management of all Omni team member.
• Ensuring all departments are properly staffed.
• Works with club team to have merchandise pulled from reserve area when possible, to avoid sales floor replenishment.
• Prints staging ticket, packing slip, shipping labels, and other related documents.
• Securely packages the order in accordance with standard operating procedures.
• Ensures the SFC/BOPIC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk).
• Reviews and manages daily and weekly OMNI reporting.
• Maintain all club policy and procedures.
• Reviews ordering and replenishment of supplies for the department.
• Maintains all club policies and procedures, including proper dress code attire.
• Performs other duties as assigned, including working in other departments as needed.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed