Online Order Fulfillment Associate

BJ's Wholesale Club • Grand Prairie, TX

4d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. The Online Order Fulfillment Associate is responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. This role is also known as an Omni Experience Ambassador and will be working within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club. Team Members are expected to carry out job functions and responsibilities as assigned, support the application of club policies, procedures and compliance, and strive for flawless execution and accountability. They should act with honesty and integrity, lead with the member in mind to address all concerns and escalate appropriately, and ensure a safe and positive environment for members and each other. Embracing inclusion and diversity through collaboration and respect, working as a team to achieve goals, moving with speed and agility, innovating and adapting, and maintaining a friendly and positive attitude are key aspects of the role. Members are to be delivered excellent service through all points of contact, with concerns resolved and deescalated. A safe and positive environment and experience for members is essential, with a daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), Fast, Friendly, Full, Fresh, Clean. Club Standards require working as a team to deliver GOLD club standards daily, with commitment and pride to deliver a Grand opening look daily. This includes maintaining a clean and organized environment, inside the OMNI Space, organizing member orders in storage bins based on gold standards, and regularly cleaning and maintaining storage bins based on safety standards. Team members must understand how to access and read production and/or financial performance reporting for their department and see the connection between consistent execution and its positive impact on the business.

Requirements

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.
• Most of the time is spent moving about continuously on hard surfaces.
• There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.
• Continuously requires lifting objects up to 30 pounds.
• May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually in a comfortable environment surrounded by moving machinery and/or loud equipment.
• There may be exposure to temperature extremes at time to pull refrigerated orders.
• There may be occasional exposure to Company-approved cleaning agents.
• We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.

Responsibilities

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilizes a handheld scanner device (RF) device to pick orders from the sales floor.
• Uses handheld scanner device (RF) to verify merchandise.
• Moves merchandise from sales floor to staging area.
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
• Securely packages the order in accordance with standard operating procedures.
• Ensures the SFC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk).
• Maintains all club policies and procedures. Including adhering to proper dress code standards.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed