Online Fulfillment Associate
About The Position
The Online Fulfillment Associate is responsible for completing the processing of all incoming online orders from the online platform(s). The Online Fulfillment Associate is in charge of properly pulling the applicable inventory products, building the orders in the POS system and staging the customer’s order for the dispatch agents. All state compliance standards must be adhered to such as printing applicable product labels, providing order totals to customers and providing good customer service for outbound calls to customers. Verifying delivery eligibility and confirming that all proper documentation has been received to proceed with a compliant order as well as updating and building POS system and online ordering platform profiles. The Online Fulfillment Associate is also responsible for outbound and inbound customer phone calls regarding any applicable questions during the account creation process. Assist in order fulfillment by, properly pulling the applicable inventory products, building the orders, and staging them for the processing agents to then enter into the POS system.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules and regulations, operating and maintenance instructions, and procedure manuals.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and industry-specific software.
- Must be 21 years of age or older.
- NV State Agent Card Required.
- OSHA 10 Required (company paid) to be completed within 6 months of hiring.
Responsibilities
- Pulling inventory from the pick-pack room and entering products into the customer’s sales order.
- Building and setting up profiles on the POS system.
- Updating all steps during the process on applicable software program applications.
- Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship.
- Creating and updating online ordering account profiles in the POS system.
- Verifying that all state requirements are met to procced with a compliant sale
- Handle inbound and outbound customer phone calls.
- Resolving account creation issues for customers
- Answers customer's questions concerning price, and use of merchandise during outbound customer calls.
- Maintains up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.
- Comply with all state regulations pertaining to medical and/or retail sales.
- Reports all issues to management.
- Comply with all HR policies including confidentiality and non-disclosure.
- Assist with the implementation of company policies, standard operating procedures, and performance standards.
- Maintain a clean and organized work environment.
- Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules .
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
