Online Order Filler Part Time

BJ's Wholesale Club • Danvers, MA

13h • Onsite

About The Position

BJ’s Wholesale Club is seeking dedicated individuals to join our team as Online Order Fillers. This role is crucial in supporting our digital initiatives, including Buy Online, Pick Up In Club (BOPIC), Curbside pickup, Express Pay, and Ship from Club. As a team member, you will be responsible for accurately and efficiently fulfilling online orders, ensuring a positive experience for our members. We are a team built on purpose and opportunity, and we offer a comprehensive benefits package to support your health, well-being, and future.

Requirements

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Pulling merchandise from a pick list to process member purchases.
• Using a handheld scanner device (RF) to pick orders from the sales floor and verify merchandise.
• Moving merchandise from the sales floor to the staging area.
• Communicating inventory and equipment issues, as well as expired or short-dated items.
• Communicating with the club team when merchandise needs to be replenished.
• Working with the team to pull merchandise from reserve areas to minimize sales floor replenishment.
• Ensuring all orders are picked in a timely manner to meet productivity requirements and deadlines.
• Following operational efficiencies, processes, and productivity standards for BOPIC, Curbside, and Ship from Club.
• Taking responsibility for individual performance and working with leadership to address metrics.
• Securely packaging orders in accordance with standard operating procedures.
• Maintaining a neat, clean, and organized Ship from Club (SFC) area.
• Performing general housekeeping duties, including trash and cardboard removal.
• Handling damaged goods and spoiled products according to standard operating procedures.
• Processing returns to the club and determining the appropriate handling method.
• Adhering to all club policies and procedures, including dress code standards.
• Meeting OMNI productivity expectations regarding service level agreements (SLAs), performance metrics, and goals.
• Performing other duties as assigned, including working in other departments as needed.
• Ensuring a safe and positive environment for members and colleagues.
• Delivering service excellence through all points of contact.
• Resolving and deescalating member concerns.
• Working as a team to achieve goals and deliver GOLD club standards daily.
• Maintaining a friendly and positive attitude.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, HSA, and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed