Online Operations Specialist

Corporate Office • Boston Heights, OH

3d • Hybrid

About The Position

The Online Operations Specialist executes day-to-day operational tasks for web and eCommerce clients, supporting the web phone team with timely, accurate, and professional assistance to maintain seamless operations and a positive customer experience. The position follows a hybrid schedule and requires onsite presence at the corporate office in Boston Heights, Ohio.

The role handles customer contacts and order processing, resolves client issues in coordination with internal teams, and supports sales and management with additional department tasks. It also requires regular scheduled attendance and weekend hours.

Requirements

• High school diploma.
• At least 2 years of customer service experience in a multi-location, retail, or sales environment.
• Proficiency in MS Office, including Outlook, Excel, and Word, or a similar suite.
• Ability to adjust schedule and hours as needed to meet department management needs.
• Fluency with Microsoft systems and sound computer skills.
• Consistent, regular scheduled attendance.
• Availability to work weekends.

Nice To Haves

• College degree preferred.

Responsibilities

• Maintain the company’s customer-service standards in internal and external communications.
• Contact clients daily to schedule deliveries, verify order accuracy, collect balances, modify orders, and process appeasement transactions.
• Process returns, exchanges, adjustments, and cancellations for the web team and web clients accurately.
• Proactively address client issues and work with Client Services, Logistics, Product, management, and customers to find amicable solutions.
• Prepare paperwork for online custom orders.
• Process daily incoming website sales orders, checking for accuracy and fraud.
• Assist the Sales team and management with department tasks, including pre-collections, product delays, and SKU corrections.
• Assist with reports and special projects as needed.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED