Online Manager

Asda

15h•Onsite

About The Position

At Asda, we want you to find your everything as an Online Manager, you’ll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

Requirements

Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
Operational knowledge on Online retail environment.
Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
Experience developing teams and managing change through leadership and building resilience.
Strong organisational skills and great customer service.
Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

Benefits

15% off your shopping at Asda from day 1 for you and a nominated user
Discretionary company bonus scheme
Access to an enhanced electric car scheme
Free eye test for you and your nominated user
Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
Company pension
Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
Colleague recognition programme
Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas