Online For Business Specialist

CITIZENS NATIONAL BANK•Bluffton, OH

1d•Onsite

About The Position

At Citizens National Bank, we have surrounded ourselves with some of the brightest and most talented professionals in the financial service industry to form a solid and secure community banking foundation. Citizens National Bank has an excellent opportunity available in our Operations Center in Bluffton, Ohio for a Online for Business Specialist. In this role you will be responsible for providing daily processing, customer service and support through multiple communication channels.

Requirements

Associate's degree in information technology, or an Associate's degree in business, finance, or accounting.
Must have stellar written and verbal communication skills.
High level of professionalism
Ability to define problems, collects data, establishes facts of difficult procedural and technical nature and draw valid conclusions.
Demonstrate proficiency with Microsoft products.
Extensive background in financial institution operating technologies (i.e. ITI, ACH Manager, Access Manager, Director, etc.), operating policies and procedures, and banking regulations.

Responsibilities

Monitor and respond to customer inquiries and problems.
Assist customers with wire and ACH transfers.
Monitor changes that OFB customers make to their account on a daily basis.
Maintains a monthly report of OFB customers who are due for their annual reviews.
Annually performs an audit on ACH Third Party Senders.
Conducts annual security/risk review of OFB customers.
Maintains up to date knowledge of OFB products and services, bank policies and procedures, functionality of bank software systems and applicable industry regulations (i.e. NACHA-National Automated Clearing House Association rules and regulations).
Must have the ability to manage multiple priorities and meet deadlines.
This position requires on-site presence for regular, successful performance: teamwork, face-to-face interaction with peers/management and the ability to utilize the in-house software and hardware is required. Adherence to the Bank attendance policy is required as an essential function of this position.
Must be able to relate to other people beyond giving and receiving instructions: must get along with co-workers or peers without exhibiting behavioral extremes; be able to perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and respond appropriately to criticism from a supervisor.