Online Banking Specialist II

Old National Bank•Evansville, IN

6d•$18 - $30•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Bachelor’s degree in Business, Technology, or related field preferred
3 years banking experience in operations, or related work experience preferred
Advanced skills in banking applications and Microsoft Office 365 suite including Excel, Word, PowerPoint, and SharePoint, with an emphasis on functions/formulas for Excel
Understanding of mobile banking, online banking, and bill pay processes; keeps up with current developments and trends
Effective communication skills, both oral and written. Ability to present recommendations verbally and in writing
Ability to work with little-to-average supervision and follow a strategic plan
Must have thorough understanding of banking center processes, procedures, and systems, as well as an understanding of operational activities of the Bank

Nice To Haves

Active user of mobile and online banking preferred

Responsibilities

Support the Bank's Retail and Small Business online banking channels through the fulfillment of maintenance requests and maintaining client profiles.
Monitor reports and perform maintenance within multiple applications, ensuring timeliness and execution of maintenance.
Align procedures to ensure consistent client and team member experience across banking centers, digital, and Client Care channels regarding maintenance requests.
Collaborate with business partners on process improvement opportunities.
Complete online and mobile banking account profile maintenance requests including creating and updating virtual cards, completing enrollments and payment services enablement, adding and removing online banking and bill pay accounts, adjusting peer-to-peer (P2P) money transfer and mobile deposit limits, and removing decedents and non-authorized individuals from online banking applications.
Conduct and complete report reviews for closed bill pay accounts, duplicate virtual cards, and non-authorized individuals from online banking applications.
Adhere to all bank and regulatory policies and procedures including confidentiality of client information.
Identify, review, and monitor the virtual card report of clients established with multiple records that could negatively impact the client’s online banking experience and consolidate multiple/duplicate account profiles.
Monitor and validate business client bill pay enrollments for proper account structure.
Review and decision all pending Retail online banking and bill pay enrollments.
Review external and P2P transfers exceeding pre-determined thresholds for suspicious activity and escalate according to procedure.
Review and reopen Virtual Cards which have been closed by other team members in error.
Process Small Business online banking enrollments, adding bundles, business administrators and enabling corresponding payments services.
Audit, maintain, and monitor payment services limits.
Monitor Small Business product changes.
Timely review of business documents necessary to complete OneView and Multi-TIN setups in Small Business online banking.
Oversee projects through the execution of project plans, communication plans and other necessary deliverables.
Identify opportunities, make recommendations, and develop new workflows within the department.
Standardize and improve procedures and processes to enhance and streamline team member engagement through digital banking.
Work cross-functionally as required to drive initiatives and improve processes.
Utilize information and data to identify training needs within the bank.
Partner with other areas of the bank effectively.
Collaborate with others through effective communication and acceptance of diverse ideas and perspectives.