Online Course Manager, Stack Leader, Mathematics and Statistics

Arizona State University•Tempe, AZ

1d•Onsite

About The Position

This role drives an essential part of the Learning Enterprise mission to create stackable pathways to career mobility and degree attainment. You will support the delivery of a group of discipline-specific courses in Mathematics and Statistics, providing thousands of learners with foundational learning in this critical discipline area that enables pathways to higher education and economic mobility. You will contribute to strategic program oversight and leverage learner performance and engagement data to inform course design improvements, proactively address learner concerns, and ensure an optimal online learning experience. You will report to Universal Pathways leadership and the Sr. Program Manager for STEM. You will support the Faculty of Record in facilitating course objectives and content. As a key member of the Universal Learner Course (ULC) academic infrastructure, you will support high-quality instruction at scale, introducing thousands of learners to the discipline. You will also manage affiliated personnel—student worker graders and instructional aides—who support your group of mathematics and statistics courses, ensuring a consistent, high-quality learner experience. You will collaborate with the instructional design and student success teams to deliver the courses effectively. This role is based at ASU’s Tempe campus. A fingerprint background check is a mandatory step in the hiring process. ASU will not sponsor this position; the applicant must be eligible to work in the U.S. without sponsorship.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Eligible to work in the U.S. without sponsorship.

Nice To Haves

Master’s degree or higher in Mathematics, Statistics, or a related discipline.
At least three years of higher education experience, with demonstrated excellence in online course management and instructional leadership.
Proven supervisory experience, including training and mentoring professional staff.
Demonstrated success using data analytics to guide instructional improvement and learner engagement strategies.
Experience collaborating with faculty, SMEs, and instructional designers on large-scale course revisions.
Proficiency with Canvas (or similar LMS).
Strong commitment to ASU’s Charter and mission of expanding educational access.
Experience with ticketing management systems such as Salesforce, Jira, or HubSpot.

Responsibilities

Run operations for MAT 117 (College Algebra), MAT 170 (Precalculus) & STP 226 (Elements of Statistics) (all delivery models- Session-Based, On-Demand and possible additional courses delivered in Canvas/Google Classroom), to maximize learner success and potential for scalability.
Provide engaged presence in course discussion boards, answering learner questions, providing feedback and stimulating discussion, learning and community building among learners.
Supervise and mentor a team of graders, providing guidance, feedback, and professional development.
Ensure consistent, efficient, and high-quality learner feedback across multiple courses.
Lead regular meetings with grading pool staff to review progress, align strategies, and support team growth.
Resolve learner issues, in consultation with Program Manager Sr., and/or the Faculty of Record, as needed.
Meet regularly with Faculty of Record to provide feedback and course status updates during course sessions.
Monitor course performance, learner engagement, and utilize data to identify in-course interventions and/or community building opportunities.
Host weekly synchronous discussion sessions via Zoom to enhance engagement and comprehension.
Participate in course evaluation and iteration to improve learner experiences.
Help define course-specific metrics for success and work with learner success designers to ensure appropriate data is collected and analyzed.
Use data insights to inform course evaluation and future revisions.
Collaborate with learner success designers to define success metrics and identify opportunities for in-course intervention and program-level improvements.
Collaborate with Faculty of Record, Instructional Designer, and Program Manager Sr. on future course revisions, as needed.
Other duties as assigned.