Online Chat Representative (Remote)

Salus First Aid and Safety • Arlington County, VA

26d • $40,000 - $60,000 • Remote

About The Position

We are seeking a detail-oriented Online Chat Representative to support customer interactions and digital operations in a fully remote environment. This role focuses on responding to inbound chat messages, providing accurate information, and maintaining high-quality communication standards. This position is ideal for individuals who prefer non-phone work, enjoy structured tasks, and want a flexible remote opportunity with growth potential.

Requirements

• High school diploma or equivalent (required)
• Strong written communication skills (clear, professional tone)
• Basic computer proficiency (Microsoft Office or Google Workspace)
• Ability to navigate multiple tabs, tools, and systems
• Strong attention to detail and ability to follow instructions
• Reliable internet connection and personal computer
• Ability to work independently in a remote environment

Nice To Haves

• Previous customer service, chat support, or administrative experience
• Experience working remotely or in a digital support role
• Familiarity with CRM systems or chat platforms

Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner
• Provide accurate information about services, orders, or processes
• Document conversations and update customer records in internal systems
• Escalate complex issues to appropriate teams when necessary
• Maintain confidentiality and follow communication guidelines
• Perform light administrative and data entry tasks as needed

Benefits

• Healthcare benefits
• Paid Time Off (PTO)
• Equipment provided for remote work
• Performance-based earning potential (top performers have the opportunity to earn $70,000+ annually)
• Additional company benefits and incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED