Live Chat Sales Representative

Superior Glove • Acton, ON

8d • Onsite

About The Position

We are looking for a Live Chat Sales Representative to join our Inside Sales team. This is not a customer service role. This is a real-time, chat-based sales position focused on converting inbound inquiries into revenue. You’ll engage customers through live chat, qualify opportunities, and drive sales by recommending the right products, upselling, and routing high-value leads to our sales team. Success in this role requires experience handling multiple live chat conversations and working within Salesforce or similar CRM platforms.

Requirements

• 1-2 years of experience in a sales-focused role using live chat or similar real-time channels
• Professional level written communication skills
• Hands-on experience with Salesforce or a comparable CRM
• Proven ability to convert inbound inquiries into sales
• Strong problem-solving, organization, and communication skills
• Self-motivated with the ability to work independently and as part of a team
• Experience with sales methodologies and discovery processes
• High School Diploma required

Nice To Haves

• post-secondary diploma preferred
• Spanish and/or French an asset

Responsibilities

• Engage customers in real-time via live chat to drive sales conversions and answer product questions
• Identify customer needs and recommend appropriate products
• Actively upsell and cross-sell based on use case and requirements
• Qualify inbound leads and route high-potential opportunities to sales
• Use Salesforce to review and update contact profiles
• Distinguish between sales opportunities and service inquiries
• Support order-related questions (availability, shipping, backorders)
• Provide product guidance, comparisons, and competitor cross-reference
• Communicate Superior Glove’s value and differentiators clearly
• Collaborate with internal teams to ensure accurate and timely responses
• Build strong relationships with distributers and end-users
• Share insights from customer interactions to improve sales strategy
• Participate in team meetings and contribute to achieving sales targets

Benefits

• Yearly contenders and recipients of multiple prestigious awards including Canada’s Best Managed for over 10 years, Canada’s Safest Manufacturer, Achievers 50 Most Engaged Workplaces, Canada’s Excellence Business Award and more!
• Recognition Program to gain access to fantastic rewards!
• Access to our on-site fitness lessons, equipment, “Grab and Go” bikes and more
• Take part in community and company events, staff lunch adventures and annual barbeques!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED