Online Brand Ambassador

Acosta • Chesterfield, MO

19d • Remote

About The Position

The Online Brand Ambassador (OBA) strengthens brand presence across e-commerce and review platforms. The role monitors and engages with customer feedback, gathers and synthesizes Voice of Customer (VOC) insights, and supports brand credibility through timely, accurate, and on-brand responses to product reviews and questions. As part of a remote team, the OBA partners with leadership to execute program standards consistently and provides actionable insights to improve the customer experience and support business objectives.

Requirements

• At least 1 year of experience in customer engagement, retail, e-commerce, digital marketing, or a related field.
• Strong written communication skills and the ability to adapt tone to align with brand voice.
• High attention to detail, particularly in written responses and reporting accuracy.
• Analytical mindset and ability to identify trends and clearly summarize insights.
• Strong organizational and time-management skills in a remote work environment.
• Ability to manage multiple tasks and meet deadlines in a fast-paced setting.
• Comfort with digital tools, reporting systems, and Microsoft Office, including Excel, Word, and PowerPoint.
• Strong judgment and professionalism when representing a brand in public-facing responses.
• Self-motivation and ability to work independently while contributing to a team.
• Proficiency using remote-work technologies, including smartphones, tablets, and laptops, and ability to troubleshoot connectivity and technical issues independently.

Nice To Haves

• Bachelor’s degree in marketing, business, communications, or a related field preferred.
• Experience working with online platforms, reviews, or customer-facing communication channels.
• Familiarity with consumer electronics products and emerging technologies.

Responsibilities

• Monitor and analyze online reviews, customer feedback, and Q&A across retail and e-commerce platforms to identify VOC trends, recurring issues, and opportunities for improving customer experience; provide actionable insights to leadership.
• Respond to customer reviews and product-related questions in a timely, professional, and brand-aligned manner.
• Reinforce brand image and presence through engagement across .com platforms, including reviews, Q&A, and forums.
• Partner with Product Marketing, Sales, Engineering, and other cross-functional teams to address customer concerns, facilitate solutions, and ensure accurate brand communications.
• Manage other Ratings & Reviews tasks for an assigned product category, including review validity, syndication gaps, badging issues, at-risk SKUs, and SKU groupings.
• Maintain accurate, organized reporting tools, dashboards, and tracking systems.
• Apply program guidelines and playbooks to ensure consistency in tone, messaging, and response quality.
• Collaborate with team members to share learnings, best practices, and efficiencies.
• Stay current on product knowledge, brand messaging, and platform updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed