Online Brand Ambassador

Acosta • St. Louis, MO

19d • Remote

About The Position

The Online Brand Ambassador strengthens brand presence across e-commerce and review platforms by monitoring and engaging with customer feedback, gathering and synthesizing Voice of Customer insights, and supporting brand credibility through timely, accurate, on-brand responses to product reviews and questions. Working as part of a remote team, the role partners closely with leadership to execute program standards consistently and contribute actionable insights that improve the customer experience and support business objectives.

Requirements

• At least 1 year of experience in customer engagement, retail, e-commerce, digital marketing, or a related field.
• Strong written communication skills and the ability to adapt tone to align with brand voice.
• High attention to detail, particularly in written responses and reporting accuracy.
• Analytical mindset and ability to identify trends and summarize insights clearly.
• Strong organizational and time-management skills in a remote work environment.
• Ability to manage multiple tasks and meet deadlines in a fast-paced setting.
• Comfort using digital tools, reporting systems, and Microsoft Office (Excel, Word, and PowerPoint).
• Strong judgment and professionalism when representing a brand in public-facing responses.
• Self-motivation and ability to work independently while contributing to a team.
• Ability to use smartphones, tablets, and laptops for remote work, and independently troubleshoot connectivity and technical issues.

Nice To Haves

• Bachelor’s degree in marketing, business, communications, or a related field preferred.
• Experience with online platforms, reviews, or customer-facing communication channels.
• Familiarity with consumer electronics products and emerging technologies.

Responsibilities

• Monitor and analyze online reviews, customer feedback, and Q&A across retail and e-commerce platforms to identify Voice of Customer trends, recurring issues, and opportunities to improve the customer experience, and provide actionable insights to leadership.
• Respond to customer reviews and product-related questions in a timely, professional, and brand-aligned manner.
• Reinforce brand image and presence through thoughtful engagement across .com platforms, including reviews, Q&A, and forums.
• Partner with Product Marketing, Sales, Engineering, and other cross-functional teams to address customer concerns, facilitate solutions, and ensure accurate brand communications.
• Manage other Ratings & Reviews activities for an assigned product category, including review validity, syndication gaps, badging issues, at-risk SKUs, and optimal SKU groupings.
• Maintain accuracy and organization in reporting tools, dashboards, and tracking systems.
• Apply program guidelines and playbooks to ensure consistency in tone, messaging, and response quality.
• Collaborate with team members to share learnings, best practices, and efficiencies.
• Stay up to date on product knowledge, brand messaging, and platform updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed