UNF Online Admissions Specialist

University of North Florida Alumni Association • Jacksonville, FL

1d • Onsite

About The Position

The UNF Online Admissions Specialist, under the Admissions Coordinator Team Lead or above, plays an integral role in the design, development, implementation, and interpretation of departmental processes and/or programs. This position organizes and implements student enrollment and retention activities and uses appropriate systems to meet enrollment goals and track retention activities.

Requirements

• Bachelor's degree or a high school diploma and 4+ years of relevant experience.
• Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
• This position requires a background check.
• In conjunction with the University's policy, this position may also require a credit check.
• The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Responsibilities

• Provides personalized communication to prospective and current students and documents efforts in CRM as appropriate.
• Implement UNF Online coaching model to support student admission and retention efforts.
• Serves as the initial point of contact to track, troubleshoot, and/or resolve student issues while directing any unresolved issues to the appropriate supervisor.
• Supports the admission process by participating in campaigns via CRM.
• Responsible for knowledge of information related to University, College, and Program policies and procedures, as well as information related to community resources to provide students with information and guidance, assisting students in making informed decisions.
• Ensuring timely turnaround of services, meeting established service level agreements, unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics to ensure optimal performance.
• Manage special projects, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level