Online Account Specialist - Remote in FL, GA, AL, VA, SC, NC, TX, CO

South State Bank•Winter Haven, FL

1d•$43,468 - $69,437•Remote

About The Position

The Online Account Specialist I will be responsible for servicing our customers through the digital account opening channel and executing on the digital strategy for the company as it relates to online account standards and goals. This position can sit remotely in one of these states: FL, GA, AL, VA, SC, NC, TX, CO.

Requirements

High School diploma or equivalent
2-3 years of banking experience.
Understanding of banking products and services, including consumer and business.
Excellent communication, organizational, and teamwork skills are essential.
Experience and intuitiveness in utilizing digital services.
Proficiency in Windows-based PC skills (Microsoft Office) is required.
Ability to self-manage, multi-task, prioritize and effectively process diverse and workloads concurrently.
Strong decision-making skills. Ability to take calculated risks with a balanced decision-making approach.
Detailed oriented and customer service required.

Nice To Haves

New Account Opening experience preferred.

Responsibilities

Review, evaluate, and process consumer applications submitted through the online account opening platform, including checking, savings, money market, certificates of deposit, HSA and future products. Once proficient in consumer queue, business applications could be added.
Determine approval or denial of pending applications in accordance with established bank policies, risk standards, regulatory requirements, and service level expectations.
Perform quality control reviews to ensure applications are completed accurately and in compliance with applicable regulations, internal policies, fraud prevention standards, and KYC/CIP requirements.
Provide support to customers, prospects, and internal team members regarding online deposit account opening through phone, email, and chat communications, while delivering accurate product and service information.
Maintain working knowledge of consumer and business deposit products, services, pricing, features, benefits, and applicable regulations, and participate in cross-training to support operational effectiveness.
Identify and recommend improvements to processes, procedures, policies, and fraud prevention practices to enhance the customer experience, reduce operational issues, and support digital channel adoption.
Provide operational support and maintenance for online account opening applications, including root cause analysis, testing, and support for system upgrades, enhancements, and new functionality.
Collaborate with cross functional teams through initiatives, training, and communications that improve operational efficiency, customer experience and digital channel performance.
Attend and actively participate in meetings to support communication, team collaborate information sharing, problem-solving, and continuous improvements efforts.
Perform additional duties and participate in special projects as assigned in support of compliance, legal, risk, product, platform, and operational objectives.
Take ownership of all tasks and challenges that they encounter in the operation of their assigned position.