ONESITE SPECIALIST

Royal American Management•Panama City, FL

2d•Onsite

About The Position

Under general supervision the OneSite Specialist is the liaison between the Realpage OneSite Software and Administrative site staff to ensure a positive working relationship throughout Royal American Management. The OneSite Specialist provides support to department activities with specific responsibilities for responding to inquiries and/or requests for assistance with the accuracy of resident ledgers and reported information in the RealPage OneSite Software; support and training on procedures and/or processes within the RealPage OneSite Software; and help with auditing properties for accuracy. Maintain confidentiality in dealing with resident and business information. This is a summary and is not meant to include all activities that may be required to successfully perform in this job. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Requirements

Comprehend and perform ledger corrections with accuracy
Analytical and troubleshooting skills
Work under multiple time constraints
Ability to effectively organize and prioritize
Ability to independently manage workload and follow-up
Ability to cultivate positive working relationships with users and coworkers
High School Diploma or Equivalent
Two years’ experience in the property management industry

Nice To Haves

Experience with Realpage/OneSite is a plus

Responsibilities

Develop and maintain a strong working knowledge of the RealPage Software product(s).
Identify and advise the VP of RealPage Support of issues that surface from the RealPage Software product and/or users.
Provide corporate office and site staff support by answering questions and training, as needed, relating to Realpage OneSite Support chapter of the Procedures Manual and the use of the RealPage Software product(s).
Ensure all Final Account Statements are processed within the required timeline.
Scan documents into OneSite Document Management to support transaction changes, rent changes, etc.
Review reports in software to ensure accuracy for month end reports/financials.
Assist with closing all properties in the RealPage Software Leasing and Rents each month for Accounting Month End/Year End.
Produce and provide all applicable OS owner reports necessary for Monthly outside owner financial packages.
Assist VP of RealPage Support with begin and end management procedures for transitioning properties in relation to the RealPage Software.
Assist President, Vice President(s), Regional Managers, etc. with reporting issues/questions.
Work with the accounting department to research any discrepancies from between the G/L and OneSite when needed, including but not limited to security deposits, bank deposit amounts, etc.
Work with IT in troubleshooting issues related to OneSite and at minimum informing if there is any technical problem.
Other duties as required.