One Stop

Parker Management Florida, LLC•Palm Springs, CA

16h•$0 - $18•Onsite

About The Position

This role involves managing guest interactions via phone and in-person, ensuring smooth check-ins and check-outs, and accurately utilizing the Opera system. The position requires a thorough understanding of hotel facilities, services, and policies, as well as excellent communication and problem-solving skills.

Requirements

Proficiency in the Opera system.
Knowledge of room locations, types of rooms available, and room rates.
Thorough knowledge of facilities and services available to guests.
Understanding of room status.
Knowledge of cancellation policy.
Knowledge of Pet Policy.
Knowledge of No-show policy.
Ability to use hotel two-way radio systems with proper etiquette.
Ability to handle guest disputes and requests concerning room types and other room-related issues.
Proper telephone etiquette.
Ability to count your bank at the beginning and end of each shift.

Nice To Haves

Assist concierge in providing guest with information regarding hotel facilities and local attractions.

Responsibilities

Answer all incoming phone calls to the hotel and transfer as needed.
Check in and check out guests in the Opera system.
Answer all in-house guest phone calls and respond to guest inquiries.
Provide guests with information regarding hotel facilities and local attractions.
Process guest check-ins and check-outs, recording necessary registration and credit card information.
Verify rate and departure information.
Update room status per Housekeeping.
Coordinate room status updates with the housekeeping department.
Handle guest disputes and requests concerning room types and other room-related issues.
Input all guest information into the Opera system accurately at the time of check-in.
Update the Opera system for any changes to the guest account.
Ensure proper credit is obtained at the time of check-in and for extended stays.
Verify that rate information in the Opera system matches the registration card.
Ensure departure dates are correct in the system compared to the registration card.
Post all miscellaneous charges to the guest account as required.
Drop all cash received at the end of each shift according to the cashier report from the Opera system.
Count your bank at the beginning and end of each shift.
Follow up with guests and inform management of any guests who have exceeded their credit limit.
Check out guest accounts and keep a copy of the folio for your cashier report.