Manager, One-Stop Permit

City of Ocala•Fl 34471, FL

10d•Onsite

About The Position

This position is responsible for implementing the development review process and overseeing the one-stop permit center to help guide orderly growth and development in the community. This position works with various divisions and individuals within the Growth Management Department concerning the coordination of permits, inspections, plans, and cases.

Requirements

A bachelor's degree from an accredited college or university in business or public administration, or another appropriate field.
Must have five (5) years of experience in permitting, preferably in a government regulatory agency.
Must possess a valid Florida Driver's License with an acceptable driving record.

Nice To Haves

Permit Technician Certification

Responsibilities

Supervises permitting daily activity of the One Stop Permit Center. This includes supervising the Senior Permit Technicians, Permit Technicians, Impact Fee/Permit Coordinator, Building Administrative Coordinator, and the Development Coordinator.
Manage and oversee the building construction application approval process, issuance of permits, plan submittments, plan processing, and payment processing.
Supervise and coordinate the provision of efficient and effective service delivery to customers; handle difficult and complex customer service situations; identify and recommend opportunities for improving service delivery methods and procedures.
Provide case management of building permit applications, confer with project owners and design professionals regarding state and local code requirements, and obtain multiagency application approvals.
Manages the scheduling of various inspections related to all construction trades.
Manages the front counter tablets and other tracking systems related to the City’s strategic goals; coordinates improvement and upkeep of information systems, databases, scanning, and imaging systems.
Manages the coordination between building, planning, and code enforcement staff regarding actions to ensure compliance with regulations.
Recommend, develop, and implement goals, objectives, policies, and procedures for the permit division.
Ensures that complaints from customers are addressed and resolved promptly.
Provides one-on-one training for staff, including cross-training as needs arise and job functions change.
Prepares and analyzes aging reports to identify permits or projects that are experiencing delays in review and coordinates with review staff to finalize.
Proficient in the electronic permit management process and software (Trakit) to provide cross-training to permit technicians, and spot checks plan review entries for quality assurance. Provides technical support to customers and city staff in the use of Trakit.
Reviews and makes recommendations for credits, rebates, transfers, and refunds.
Prepares periodic reports of impact fee accounts, collections, and expenditures.
Manages the Development Services Coordinator position regarding intake of development plans and routing for review, responding to applicant questions regarding project status or staff review comments, issuing site plan review committee comments to applicants, follow-up with staff reviewers to ensure timely review, and assisting applicants and staff reviewers with any software questions.
Proficient in the ProjectDOX electronic permit plan review process and software to provide cross-training to permit technicians, and spot checks plan review entries for quality assurance. Provides technical support to customers and city staff in the use of ProjectDOX.
Perform any other related duties as required or assigned.