One Stop Services Counselor

Seattle University Electrical and Computer Engineering•Seattle, WA

11d•$46,000 - $47,000•Onsite

About The Position

Reporting to the Assistant Director of Student Contact and Communication, this position is the primary contact for students, prospective students, and family members regarding both Financial Aid and Student Account related questions. This position provides customer services and counseling for both financial aid and student account related activities and contact may take place over phone, in-person, via email or virtual video appointments.

Requirements

Bachelor's degree plus a minimum of two years of experience working in a Financial Aid/Student Account office, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Demonstrated commitment to strong customer services and the ability to resolve wide-ranging complex problems through creative reasoning and logic to accurately determine the cause and the resolution to the problems in an effective, innovative and timely manner.
Applicant must possess the skills to counsel individuals and families in financial aid and student accounts matters and work both independently and cooperatively with other staff members and other departments.
Desktop PC, ERP system and Microsoft Office Suite experience are required.
Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, orally and by preparation of reports and other materials.

Nice To Haves

Two or more years working in a Financial Aid/Student Accounts Office.
Prior experience using the Ellucian Colleague ERP.
Bilingual (Spanish preferred).

Responsibilities

Assist students and families with questions regarding applying for financial aid.
Explain the Free Application for Federal Student Aid (FAFSA), including eligibility and filing issues, and assist with its completion as necessary.
Answer questions about financial aid packages and the timing of awards.
Provide information on types of loans (federal, state, and private) and assist students with the complex process associated with loans.
Explain the financial aid verification process and assist students and families with documents required to satisfy verification.
Explain satisfactory academic progress, requirements, and the eligibility appeal process.
Assist students with Financial Aid special circumstance appeals and how financial aid decisions are made.
Explain student’s rights for financial aid and the student’s responsibility in the Financial Aid process.
Explain all financial aid questions that can be answered in a 5–7-minute timeframe that are not confidential in nature.
Provide information about scholarships and grants for all student body populations, i.e., undergraduate, and graduate students and how to maintain eligibility.
Provide information on federal and state grant qualifications.
Provide information and assist with payment and financing options, payment plans, refunds, billing schedule, account balances, lost checks, waiver requests (e.g., health insurance and late fees), 1098-T, paid receipts and holds.
Provide counseling to students, prospective students, and family members about educational finance options.
Assist students, prospective students and families with various online services including: MySeattleU, FAFSA and the studentaid.gov website for federal loan information.

Benefits

Three different medical plans
Dental insurance
Vision insurance
Life insurance
Short-term disability coverage
Long-term disability coverage
Up to a 10% employer contribution for retirement benefits (5% nonelective employer contribution and dollar-for-dollar match up to 5% of voluntary contributions)
100% paid tuition benefits for the employee and dependents
Subsidized transportation benefit
Wellness program with free access to an onsite fitness facility
Generous holiday schedule, including a paid Holiday break closure in December
Vacation leave
Paid sick leave
Paid community service leave