One Stop Representative

Baylor University•Waco, TX

1d•Onsite

About The Position

The Baylor University One Stop team is seeking a One Stop Representative to join the Enrollment Management team. The One Stop Representative serves as a front-line resource for prospective and current students and their families by providing accurate, timely, and student-centered guidance on admissions, financial aid, student accounts, and other enrollment services. Through exceptional customer service and effective problem-solving, this position supports Baylor's enrollment and retention goals while delivering a seamless student experience across multiple service channels.

Requirements

A high school diploma and one year of relevant work experience are required.
Applicants must be authorized to work full-time in the United States.

Nice To Haves

A bachelor's degree and two years of relevant work experience are preferred.
Additional education or experience will be considered in lieu of one another.

Responsibilities

Provide exceptional customer service to prospective, current, and alumni students and their families by advising on admissions, financial aid, student accounts, and enrollment-related questions through in-person appointments, phone, email, chat, and other service channels
Provide significant direct student engagement, including meeting with students and families, providing individualized guidance, and responding to inquiries by phone for up to approximately six hours during the workday based on operational needs
Resolve inquiries accurately and efficiently while escalating complex issues as appropriate
Support the daily operations of the One Stop by accurately documenting student interactions, utilizing university systems to research accounts and respond to inquiries, maintaining accurate records, completing follow-up activities, and adhering to established service procedures
Contribute to efficient workflows by managing assigned responsibilities and ensuring timely, consistent service delivery
Maintain a working knowledge of university policies, procedures, and applicable federal and state regulations related to admissions, financial aid, student accounts, FERPA, and enrollment services
Follow established operational procedures to ensure compliance with institutional, state, and federal requirements while consistently applying university policies in student interactions
Support Enrollment Management initiatives by participating in orientation programs, recruitment events, campus activities, special projects, departmental initiatives, and other student engagement opportunities as assigned
Represent the One Stop by providing professional, student-centered service while fostering positive relationships with prospective, current, and alumni students and their families
Collaborate with colleagues across the One Stop, Enrollment Management, and other university departments to support daily operations and deliver a seamless student experience
Participate in team meetings, training, and professional development opportunities
Contribute to a positive and collaborative work environment
Perform all other duties as assigned to support Baylor’s mission
Ability to comply with University policies
Maintain regular and punctual attendance