One-Stop Permit Supervisor

City of Ocala•Fl 34471, FL

6h•Onsite

About The Position

This is a highly responsible working supervisory position requiring "hands-on" control over the day-to-day data intake and processing of applications and provision of information to the general public and other city departments. This position identifies and helps implement permitting and building processes that would directly lead to improved efficiencies. This includes training and testing of new processes to meet successful implementation. This position works with various divisions and individuals within the Growth Management Department concerning the coordination of permits, inspections and cases.

Requirements

Graduated from an accredited college or university with an associate’s degree in business or public administration, or another appropriate field.
3 years of supervisory or customer service experience.
Valid Florida Driver's License with an acceptable driving record.

Nice To Haves

3 years' experience in permitting and licensing (i.e., building construction processes, permitting and licensing processes, managing workflow, etc.) in a government regulatory agency involving considerable public contact, public speaking or similar experience and/or training.

Responsibilities

Supervises permitting daily activity of the One Stop Permit Center, including supervising Permit Technicians and the Building Administrative Coordinator.
Acts as the division Manager in the absence of the One-Stop Permit Manager.
Provides training for CentralSquare and ProjectDox applications related to permitting, plan review and inspections.
Works closely with the Building Services Director, One-Stop Permit Manager, and Business Application Analyst in creating building and permit processes.
Coordinates the provision of efficient and effective service delivery to customers; handles difficult and complex customer service situations; identifies and recommends opportunities for improving service delivery methods and procedures.
Prepares and analyzes aging reports to identify permits or projects that are experiencing delays in review and coordinates with review staff to finalize.
Provides case management of complex building construction applications; confers with project owners and design professionals regarding state and local code requirements and obtaining multi-agency application approvals.
Has general knowledge of the building inspection process.
Records and schedules various types of inspections related to all construction trades.
Monitors and maintains the department's business plan related to the City's strategic goals; coordinates improvement and upkeep of information systems, databases, scanning and imaging systems.
Oversees the coordination between building and code enforcement staff regarding actions to ensure compliance with permitting regulations.
Recommends and helps implement goals, objectives, policies and procedures for the assigned work unit; projects future costs and recommends appropriate fee adjustments.
Provides support to the Development Coordinator regarding intake of development plans and routing for review, responding to applicant questions regarding project status or staff review comments, issuing site plan review committee comments to applicants, follow-up with staff reviewers to ensure timely review, and assisting applicants and staff reviewers with any software questions.
Proficient in the ProjectDOX electronic permit plan review process and software to provide cross training to permit technicians, and spot checks plan review entries for quality assurance.
Provides technical support to customers and city staff in use of ProjectDOX.
Reviews and calculates appropriate impact fees on residential and commercial buildings.
Reviews and makes recommendations to the Building Services Director and One-Stop Permit Manager for credits, rebates, transfers, and refunds.
Prepares periodic reports of impact fee accounts, collections, and expenditures.
Must be proficient in all Permit Technician duties and provides such support on the front desk to ensure that customer service is maintained at a high level.
Provides one-on-one training for staff, including cross-training as needs arise and job functions change.
Determines appropriate workflow to ensure audit compliance pertaining to separation of duties.
Uses good judgment in deciding how a customer's issue should be resolved and who needs to be involved with its resolution.
Uses business appropriate conflict management skills when necessary.
Ensures that complaints from customers are addressed and resolved promptly.
Perform any other related duties as required or assigned.