One Stop Agent

Parker Management Florida, LLC•Palm Springs, CA

8d•$0 - $18•Onsite

About The Position

The One Stop Agent is responsible for handling all incoming phone calls to the hotel, transferring them as needed, and managing guest check-ins and check-outs using the Opera system. This role requires a thorough understanding of hotel facilities and services, excellent communication skills, and the ability to accurately input and manage guest information within the Opera system.

Requirements

Proficiency in the Opera system.
Thorough knowledge of hotel facilities and services.
Knowledge of room locations, types of rooms available, and room rates.
Understanding of room status.
Proper telephone etiquette.
Ability to handle guest disputes and requests.
Knowledge of cancellation policy.
Knowledge of Pet Policy.
Knowledge of No-show policy.
Ability to obtain proper credit at time of check-in and for extended stays.
Ability to count bank at the beginning and end of each shift.

Nice To Haves

Assist concierge in providing guest with information regarding hotel facilities and local attractions.
Use hotel two way radio systems, using proper etiquette.

Responsibilities

Answer all incoming phone calls to the hotel and transfer as needed.
Check in and check out guests in the Opera system.
Answer all in-house guest phone calls and respond to guest inquiries.
Provide guests with information regarding hotel facilities and local attractions.
Process guest check-ins and check-outs, recording necessary registration and credit card information.
Verify rate and departure information.
Update room status per Housekeeping.
Coordinate room status updates with the housekeeping department.
Handle guest disputes and requests concerning room types and other room-related issues.
Input all guest information into the Opera system accurately at the time of check-in.
Update the Opera system for any changes to the guest account.
Ensure proper credit is obtained at the time of check-in and for extended stays.
Verify that rate information in the Opera system matches the registration card.
Ensure departure dates are correct in the system compared to the registration card.
Post all miscellaneous charges to the guest account as required.
Drop all cash received at the end of each shift according to the cashier report from the Opera system.
Count your bank at the beginning and end of each shift.
Follow up with guests and inform management of any guests who have exceeded their credit limit.
Check out guest accounts and keep a copy of the folio for your cashier report.