One-Stop Advisor

University of North Florida•Jacksonville, FL

19h•Onsite

About The Position

The One-Stop Advisor, under the direction of an Assistant Director or above, assists in the design, development and implementation of departmental processes and/or programs. Recommends policies and procedures to ensure effective coordination of departmental programs. This role provides cross-functional services in the areas of Admissions, Records and Registration, and Financial Aid to prospective students, current students, alumni, parents, faculty, staff, and the University community. The advisor offers proactive and on-the-spot, independent diagnostic support and problem resolution in a broad range of areas and issues related to Enrollment Services functions. Assistance is provided to the public in-person, virtually, over the phone, and through e-mail or other written correspondence. The position requires adherence to FERPA confidentiality rules and restrictions, and maintenance of knowledge of university, departmental, federal, and state regulations and policies with emphasis on Enrollment Services functions. The advisor will research and interpret University policy and regulatory guidelines to resolve complex inquiries, and exercise authority to implement student record changes and grant discretionary exceptions to certain university policies. Evaluation of student needs and determination of possible courses of action using a holistic approach that considers each student's academic standing, financial picture, and pace to graduate is essential. Collaboration with team members and University partners to provide individualized service is expected. Advising students and parents on in-depth financial aid matters concerning FAFSA applications, financial aid eligibility and disbursement of aid, as well as cost of attendance figures, differences and benefits of different aid types and estimated family contribution formulas is a key function. Troubleshooting FAFSA errors and missing financial aid requirements with students and families, providing steps to resolve issues preventing financial aid awarding or disbursement is also required. The advisor will continually look for ways to improve service to students, parents, faculty, staff, and the University Community. The role may involve serving on university committees to review and make decisions on student appeals, and performing related duties and assigned projects as required or requested by a supervisor. The advisor will assist University/Board of Trustees/Board of Governors administrators and intra-institutional groups in resolving specific admissions and/or registration problems and in disseminating information regarding SUS/university rules, policies, and contracts. Other duties as assigned.

Requirements

Bachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
Experience in higher education admissions/enrollment services experience strongly encouraged.
Strong interpersonal skills and communication skills (both spoken and written) are required.
Must possess a strong sense of the importance of customer service.
Must be well organized.
Must have capacity to learn and implement strong conflict resolution skills.
Must have strong computer skills.
Must be familiar with enrollment services activities and responsibilities within the SUS.
Total support of the goals, initiatives, policies and procedures of Enrollment Services as set by both the President and the Provost is required.
This position requires a background check.
In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Responsibilities

Provide cross-functional services in the areas of Admissions, Records and Registration, and Financial Aid.
Provide proactive and on-the-spot, independent diagnostic support and problem resolution in a broad range of areas and issues related to Enrollment Services functions.
Offer assistance to the public in-person, virtually, over the phone, and through e-mail or other written correspondence.
Adhere to the confidentiality rules and restrictions set forth by FERPA for use in handling all Enrollment Services activities.
Maintain knowledge of university, departmental, federal, and state regulation and policies with emphasis on Enrollment Services functions.
Research and interpret University policy and regulatory guidelines to resolve complex inquiries related to Enrollment Services functions.
Exercise authority to implement student record changes and grant discretionary exception to certain university policies.
Evaluate student needs and determine possible courses of action using a wholistic approach that considers each student's academic standing, financial picture, and pace to graduate.
Collaborates with team members and University partners to provide individualized service that considers each student's unique circumstances.
Advise students and parents on in-depth financial aid matters concerning FAFSA applications, financial aid eligibility and disbursement of aid, as well as cost of attendance figures, difference and benefits of different aid types and estimated family contribution formulas.
Troubleshoot FAFSA errors and missing financial aid requirements with students and families, providing steps to resolve issues preventing financial aid awarding or disbursement.
Continually looks for ways to improve service to students, parents, faculty, staff, and the University Community.
May be called upon to serve on university committees to review and make decisions on student appeals.
Performs related duties and assigned projects as required or requested by a supervisor of his/her area.
Assists University/Board of Trustees/Board of Governors administrators and intra-institutional groups in resolving specific admissions and/or registration problems and in disseminating information regarding SUS/university rules, policies, and contracts.
Other duties as assigned.
Prepares correspondence in final form.