Assistant Director of One Stop - Recruitment Specialist

Baylor University • Waco, TX

2d

About The Position

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities. Since 2011, Baylor has been named as one of the nation’s “ Great Colleges to Work For ”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career. What We're Looking For The Baylor University One Stop team is seeking an Assistant Director to support strategic enrollment initiatives by serving as a key liaison between One Stop and Undergraduate Admissions. This role focuses on helping prospective and admitted students and their families navigate college affordability through personalized financial guidance. The Assistant Director partners closely with Admissions and Student Financial Services to enhance the student experience, improve financial clarity, and support enrollment decision-making.

Requirements

• A bachelor's degree and three years of relevant experience are required.
• Expert knowledge of financial aid counseling, verification, rules, and regulations, student billing, admissions and/or registrar offices
• Expert Knowledge of an enrollment management area focusing on outreach and/or admissions
• Experience training and presenting
• Monitor and evaluate key performance indicators related to financial outreach, including consultation volume, conversion rates, and student engagement
• Use insights to refine strategies and improve enrollment outcomes
• Demonstrated excellent written and verbal communication skills
• Demonstrated ability to analyze and interpret data and make and be responsible for independent decisions
• Ability to meet deadlines and maintain a high level of accuracy, professionalism, and a customer service orientation
• Maintained professionalism when communicating with students and families
• Highly motivated, focused, and results oriented
• Demonstrated ability to work well in a fast-paced, dynamic, customer-oriented environment
• Experience with Microsoft products, Banner, TouchNet, Slate, Five9s, OnBase, and Ocelot
• Must be able to travel outside of the state of Texas.
• Applicants must currently be authorized to work in the United States on a Full-Time basis.

Nice To Haves

• Five years of relevant experience is preferred.
• Additional education or experience will be considered in lieu of one another.

Responsibilities

• Serve as the primary referral resource for the Admissions Counseling team when prospective or admitted families require deeper assistance understanding financial aid packages, scholarships, and cost of attendance
• Provide individualized guidance to families regarding scholarships, grants, loans, and financing options while maintaining appropriate compliance boundaries for financial aid advising
• Assist families in interpreting financial aid offers and understanding how various aid components work together to support enrollment decisions
• Utilize tools such as the net price calculator and financial planning worksheets to help families evaluate the long-term financial investment in a Baylor education
• Collaborate with Student Financial Services staff when more complex financial aid questions or compliance-related issues arise
• Lead and coordinate individualized financial fit conversations for prospective and admitted students and their families
• Help families understand the value and the return on investment of a Baylor education
• Support the Admissions Counseling team in addressing financial concerns that may impact enrollment decisions
• Assist with yield initiatives designed to support students who may have financial concerns during the decision-making process
• Work with admissions leadership to identify opportunities to support admitted students who may be at risk of not enrolling due to financial uncertainty
• Contribute to initiatives that help improve financial clarity and confidence for families evaluating Baylor
• Develop and deliver financial aid and financial literacy presentations for campus visitors, prospective student groups, and recruitment programs
• Support programming for events such as campus visit programs, scholarship events, and other admissions programs where financial aid education may benefit families
• Create resources and tools that help families better understand financial aid processes, timelines, and financial planning for college
• Provide educational programming for younger prospective students focused on financial planning for college
• Provide training and resources to the admissions counselors to increase staff confidence and consistency when discussing financial aid topics with prospective families
• Develop talking points, guides, and tools to help admissions staff navigate common financial aid questions
• Serve as a subject matter resource for the Admissions Counseling team related to financial aid processes and financial planning conversations
• Provide training to the One Stop team on the undergraduate admissions timeline, prospective student marketing efforts, and recruitment initiatives
• Maintain regular collaboration with Student Financial Services leadership to stay informed of financial aid updates, policies, and timelines
• Meet regularly with financial aid leadership to share insights regarding family concerns, financial barriers, and enrollment trends
• Identify patterns and trends in financial questions from prospective families and communicate insights to admissions and financial aid leadership
• Work in conjunction with Admissions leadership and the Senior Director of Undergraduate Admission
• Attend meetings with Undergraduate Admissions and Campus Visits to ensure alignment between One Stop and Admission as it impacts student recruitment efforts
• Assist with strategic enrollment initiatives related to affordability, yield, and student success
• Support select recruitment initiatives, including occasional travel with the Admissions Counseling team to larger recruitment events or programs
• Serve as a cross-functional leader aligning Undergraduate Admissions and Student Financial Services efforts to ensure consistent messaging and a seamless student experience
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance3

Benefits

• As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions.
• Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees