Oncology Triage RN

Trinity Health • Grand Rapids, MI

2d • Onsite

About The Position

The Oncology Triage Nurse serves as a key clinical resource supporting both Radiation Oncology and Medical Oncology practices through telephone and electronic (MyChart/in-basket) triage. This role is responsible for responding to patient calls, symptom concerns, treatment-related questions, and electronic inquiries in a timely, efficient, and compassionate manner, ensuring patients receive appropriate guidance and care coordination throughout their oncology journey.

Working closely with physicians, advanced practice providers, nurses, and interdisciplinary team members, the Oncology Triage Nurse assesses patient needs, prioritizes concerns based on clinical urgency, and facilitates appropriate interventions. Utilizing clinical expertise, critical thinking, and a thorough understanding of provider practice patterns, this clinician independently manages routine patient care needs within established protocols while identifying situations that require provider consultation or escalation. The role is instrumental in promoting patient safety, enhancing the patient experience, and ensuring seamless communication and continuity of care across Radiation and Medical Oncology services.

Registered Nurse, RN works in a collaborative environment to deliver excellent patient care as part of an interdisciplinary team providing evidenced based medicine and individualized patient care. A Registered Nurse, RN is expected to facilitate all aspects of the patient visit experience.

Requirements

• Graduation from an accredited nursing school and program.
• Associate Degree in Nursing (ADN) required.
• Current Registered Nurse (RN) license in the State of Michigan.
• One year of RN experience required.
• Nurses hired with an ADN must enroll in a BSN program within six months of hire and complete the degree within four years of hire.
• New graduates must apply through the RN Residency Program.

Nice To Haves

• BSN preferred.
• Oncology nursing experience preferred.
• Oncology Nursing Certification (OCN) preferred, or willingness to obtain certification within a designated timeframe after hire.

Responsibilities

• Serves as a key clinical resource supporting both Radiation Oncology and Medical Oncology practices through telephone and electronic (MyChart/in-basket) triage.
• Responds to patient calls, symptom concerns, treatment-related questions, and electronic inquiries in a timely, efficient, and compassionate manner.
• Ensures patients receive appropriate guidance and care coordination throughout their oncology journey.
• Assesses patient needs, prioritizes concerns based on clinical urgency, and facilitates appropriate interventions.
• Independently manages routine patient care needs within established protocols.
• Identifies situations that require provider consultation or escalation.
• Promotes patient safety, enhances the patient experience, and ensures seamless communication and continuity of care across Radiation and Medical Oncology services.
• Facilitates all aspects of the patient visit experience.

Benefits

• Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B
• Colleague Referral Program to earn cash and prizes
• Unlimited career growth opportunities
• DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree