Oncology Services Coordinator - TGMG Davis Island Surgical Oncology

Tampa General Hospital•Tampa, FL

41d•Onsite

About The Position

Responsible for the daily operations of the clinical practice, aiming to increase efficiency and success. This role involves managing patient communications, coordinating surgical scheduling with the medical team and facilities, ensuring proper documentation in the EMR, and optimizing clinic schedules for providers. The position also assists with administrative tasks such as obtaining authorizations and scheduling appointments, acting as a primary administrative contact for patients.

Requirements

AA degree in business or equivalent in experience.
Minimum of 2 years’ experience in a clinical setting.
General knowledge of office procedures.
Strong customer service skills.

Responsibilities

Answer and return all patient phone calls promptly, addressing patient needs efficiently.
Coordinate with the medical team to ensure surgical requests are scheduled timely and communicated across the service line.
Confirm all surgical cases are booked efficiently with all ancillary studies, in coordination with providers and surgical facilities.
Coordinate with the medical team to ensure all pre- and post-op records are received and uploaded adequately into the EMR.
Serve as the primary administrative contact for patients, facilitating patient needs with the care team.
Ensure optimized clinic schedule for providers, including template management, guidelines, and working with the clinical team to ensure patients are scheduled appropriately.
Assist the front desk/financial specialist team to obtain any STAT authorizations.
Triage and schedule clinic appointments for patients within service standards.
Gather, confirm, and enter demographic and insurance information for all appointments scheduled.
Assist with front desk coverage.
Perform job duties in accordance with mission, vision and values of Tampa General Health Hospital.